Manager Hospitality Performance
2 weeks ago
Specific Job Functions:
Staffing Coordination:
- Responsible for coordinating recruitment efforts and managing the hiring process for all Front Office and Resort Services positions.
- Contribute to the smooth onboarding of new employees, ensuring a seamless transition into their roles.
Guest Experience Enhancement:
- Implement strategies to enhance the overall guest experience, including personalized services, VIP treatments, and memorable guest interactions.
- Collect and analyze guest feedback through surveys, reviews, and direct interactions to identify areas for improvement and implement corrective actions.
Performance Monitoring and Reporting:
- Track key performance indicators (KPIs) related to front desk operations, resort services, and guest satisfaction metrics.
- Generate regular reports on operational performance, guest feedback, and service quality indicators for management review and decision-makin
Team Leadership and Development:
- Lead and mentor front desk staff, guest services teams, and resort service personnel to ensure high morale, productivity, and service excellence.
- Conduct performance evaluations, provide feedback, and facilitate training programs to enhance employee skills and performance.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 10 years of experience in hospitality management, with a focus on front desk operations and resort services.
- Strong leadership skills with the ability to motivate teams, resolve conflicts, and foster a positive work environment.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in property management systems (PMS), reservation software, and Microsoft Office suite.
- Knowledge of industry trends, guest preferences, and luxury hospitality standards.
- Ability to multitask, prioritize tasks, and handle pressure in a fast-paced environment.
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