Manager Hospitality Performance

2 weeks ago


Las Vegas, United States Treasure Island Full time
Job DescriptionJob Description

Specific Job Functions:

Staffing Coordination:

  • Responsible for coordinating recruitment efforts and managing the hiring process for all Front Office and Resort Services positions.
  • Contribute to the smooth onboarding of new employees, ensuring a seamless transition into their roles.

Guest Experience Enhancement:

  • Implement strategies to enhance the overall guest experience, including personalized services, VIP treatments, and memorable guest interactions.
  • Collect and analyze guest feedback through surveys, reviews, and direct interactions to identify areas for improvement and implement corrective actions.

Performance Monitoring and Reporting:

  • Track key performance indicators (KPIs) related to front desk operations, resort services, and guest satisfaction metrics.
  • Generate regular reports on operational performance, guest feedback, and service quality indicators for management review and decision-makin

Team Leadership and Development:

  • Lead and mentor front desk staff, guest services teams, and resort service personnel to ensure high morale, productivity, and service excellence.
  • Conduct performance evaluations, provide feedback, and facilitate training programs to enhance employee skills and performance.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum of 10 years of experience in hospitality management, with a focus on front desk operations and resort services.
  • Strong leadership skills with the ability to motivate teams, resolve conflicts, and foster a positive work environment.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency in property management systems (PMS), reservation software, and Microsoft Office suite.
  • Knowledge of industry trends, guest preferences, and luxury hospitality standards.
  • Ability to multitask, prioritize tasks, and handle pressure in a fast-paced environment.


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