Branch Manager
1 month ago
Johnstone Supply is seeking a dynamic results-driven Branch Manager to join our team. The individual will provide leadership and support across multiple branch locations. This is a in training role and once a role opens in the respective market this individual will be placed with a branch.
RESPONSIBILITIES
The responsibilities of the Branch Manager include, but are not limited to:
Team Management
- Establish, communicate, and models performance expectations for all team members
- Ensures team members have the knowledge and skills to perform their jobs
- Ensures performance expectations are met by monitoring reports, gathering feedback from customers, and observing performance
- Maintains accurate and up-to-date financial records, store operational records, documentation, and employee performance file
Customer Sales and Service
- Ensures customers receive prompt, professional service both in person and over the phone while working directly with customers
- Manages counter sales transactions and ensures that team members increase sales through add on and suggestive selling techniques
- Works to support outside and inside sales activity, develops/implements sales programs and promotions
- Ensures customer complaints and disputes are resolved in a timely, professional manner
- Follow up on sales leads and inquiries to generate additional business
- Establish sales and profitability goals for the store
- Oversee customer returns, warranty processes, and balancing customer requests with company guidelines
- Control store operational costs, including labor, supplies, utilities, etc. to ensure overall store profitability
- Maintain accurate records of sales transactions, customer interactions, and inventory movements
- Assist with general administrative duties such as filing, data entry, and phone/email correspondence
- Adheres to and enforces all company policies, procedures, and business ethics codes
- May represent Johnstone Supply at trade associations and events
- Competitive pay
- Competitive medical, dental, vision, and prescription insurance coverage
- Bonus
- Earn PTO hours immediately
- Paid holidays
- Opportunities for development
- 401K with a company match
Required
- A high school diploma or equivalent is required
- Strong communication and interpersonal skills
- People management skills
- Attention to detail and ability to multitask in a fast-paced environment
- Proficiency with computers and different software programs
- Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds
- 5 + years of management experience
Desired
- HVAC or similar industry experience
Johnstone Supply -The Balsan Group
Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing.
We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. business advice and support, warehouse design and management services, and much more
Core Values
- Hungry
- Humble
- Smart
Powered by JazzHR
x6kmRnogMb
-
Assistant General Manager
2 days ago
Lanham, Maryland, United States Alsco Full timeJob Summary:The Assistant General Manager plays a crucial role in the success of Alsco Uniforms by assisting the General Manager in overseeing all facets of a branch operation. This position requires exceptional leadership skills, a strong focus on customer service, and the ability to drive business growth.Key Responsibilities:Assist the General Manager in...
-
Assistant Manager
2 weeks ago
Lanham, United States Mygrant Glass Full timeMygrant Glass Company is an automotive glass distribution company and we are seeking an Assistant Branch Manager- well versed in Operations / Sales to assist leading our staff in Lanham MD. We are the largest independently owned automotive glass distribution company in the USA. We are seeking someone who is self-motivated, organized, and a team leader...
-
Customer Relations Specialist
3 months ago
Lanham, United States Orkin Full timeOverview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...
-
Agile Coach
3 months ago
Lanham, United States Genesis Consulting Full timeJob Description Genesis Consulting has an immediate opportunity for an experienced, forward thinking Agile Coach with a passion for growth and business transformation for a Federal client in the Washington, DC area. Join our team and work on challenging, complex solutions that are driving innovation and technology advancement in the local community. Work...
-
Warehouse Associate
4 weeks ago
Lanham, United States BlueTriton Brands Full timeBlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting...
-
Industrial Technician
1 week ago
Lanham, United States Alsco Full time $27 - $30Classification:Non-ExemptWe are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers...