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FT/PT Customer Service Account Representative I
5 months ago
Company Profile
San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear.
Position
SAS has an opening for a Customer Service Account Representative I
Job Responsibilities:
- Keep a positive and upbeat attitude while communicating with customer through various channels.
- Create a personal connection with each caller while maintaining professionalism.
- Delivers WOW factor with every interaction.
- Acknowledge and resolve the customer's needs to ensure customer satisfaction.
- Gain product knowledge on all SAS items, believe that SAS is the best American-made quality comfort footwear and demonstrate that enthusiasm and belief for the product and the company's philosophy through your daily interactions with customers.
- Get comfortable with operating our point of sale (POS) computer systems for sales returns, charges, checks, and special orders.
- Processing orders, forms, applications, and requests promptly.
- Provide accurate, valid, and complete information by using Service Cloud customer relationship tools.
Job Qualifications:
- Possess strong customer service skills with constant customer focus in phone conversations, e-mail communications and other customer interactions
- Ability to stay calm when the customer is stressed or upset.
- Strong organizational and administrative skills.
- Mature, responsible, and self-motivated with a strong work ethic.
- Demonstrate respect and empathy for co-workers, the team and the customer.
- Able to work independently and with a team.
- Able to learn new technology trends quickly
Physical Requirements:
- Must be able to lift 30 lbs.
- Must be able to sit or stand for 8 – 10 hours.
- Manual dexterity and coordination
- Required to have close visual acuity to perform an activity such as viewing a computer, visual inspection, and prepare and analyze projects.
- Comfortable using a computer.
Education & Experience Requirement:
- High school diploma or equivalent, some college coursework preferred.
- Proficiency in Microsoft Office-Word, Excel, PowerPoint, Outlook. Internet navigation tools required.
- Call center experience in the retail/wholesale industry or with consumer product goods is a plus.
- Experience with Microsoft Dynamics AX is a plus but not required.
I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position’s duties and other responsibilities may be assigned as the company deems necessary.
SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.
