L2 - technical Support

4 weeks ago

Waco, United States Yochana IT Full time
Job DescriptionJob Description

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Palo Alto Firewalls and other compute technology like Storage, VMWare.

Basics knowledge / understanding of assigning switch ports to specific VLANs

Patch phone ports to switch as needed.

Troubleshoot issues with fiber links between switches Able to visualize errors and communicate to remote technical teams

Troubleshoot and replace network switch chassis blades when required.

Adding memory/flash to an existing Non-End User Devices or Device;

Patching, moving an existing switch or router;

Racking and patching any new Non-End User Devices or Devics

Basic troubleshooting of VOIP phones (knowledge on basic configuration

Troubleshooting of MTR devices (Video Equipment)

Decommissioning a single Non-End User Devices or Device, including verifying the impact of such decommissioning and/or shutting the Device down;

Installing new, or moving existing, access points for coverage expansion No higher than usage of a 6 foot ladder; however for higher ladder parties shall mutually discuss and agree.

Conducting Site surveys, including asset inventory validation;

Conduct WLAN surveys; installing, decommissioning or moving WAP;

Installing, decommissioning or moving WLC;

Installing, decommissioning or moving Smart Edge;

Installing or decommissioning Firewall;

installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;

Granting Site access for the Customer's third parties.

The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to technician conducting this work.

Good to have understanding of any Data Center Infrastructure Management Application

Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting

Basic knowledge about Hardware like Servers, Storage devices

Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux

Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server

Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment's

Engineers should have hands on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage and Network devices

Engineers should have all local language proficiency and communication ability in English is mandatory

Engineers should have minimum 3-5 years experience in above mentioned area

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