Manager Infrastructure Engineering

CREDIT UNION’S PURPOSE: Simple Banking. For People, Not Profit.

CREDIT UNION’S CORE VALUES: Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun

Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Best of the Best Award for highest associate satisfaction in the workplace As a leading financial service provider with over 80 years of experience serving 123,000+ members, Orange County's Credit Union is currently $2+ billion in assets & growing.

Generous benefits including:

• Anthem Vivity HMO & Delta Care USA Dental - Orange County's Credit Union (OCCU) covers 100% of the associates' monthly premium
• Life insurance at no cost to employee.
• 401(k) – OCCU automatically contributes 3% of the employee’s earnings PLUS matches up to 5% of the employee’s contribution (dollar for dollar)
• Vacation hours – 18 days per year and rolls over year to year, and increases with tenure
• Sick hours – 7 days per year and rolls over year to year
• Paid Holidays – 12 days per year plus 3 partial days
• Annual performance merit increases
• Professional and personal development programs, including educational grants up to $2k per year, and step progression opportunities
• Annual discretionary bonus
• Professional, friendly work environment focused on achieving goals, recognizing successes, and excelling at member service.

POSITION SUMMARY:

The Manager, Technology Engineering responsibilities include the following: formalize internal processes, provide growth and direction to team members, ensure adherence to policies and drive utilization of various applications to ensure the highest level of member service and the most efficient user experience.

Under minimal guidance, this position defines, designs, and implements new system solutions and ongoing improvements; Evaluates and identifies cloud solutions and components that best achieve design and operational requirements; integrates those elements into the larger OCCU technical landscape; Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system; Manages the load configuration of a systems (network, server, storage, etc.) and makes recommendations for purchase or upgrade of systems; Coordinates system planning, upgrading, monitoring, testing and servicing; Approves action requests and specifies purchase requirement; Negotiates and places orders with common carriers/vendors; Demonstrates technical competency, delivering highest levels of availability, performance, and security.

ESSENTIAL FUNCTIONS:

• Hands-on manager, leading collaborative efforts within the team to define and allocate workloads for technical solution designs.
• Responsible for collating and synthesizing status reports and updates on the engineering team’s efforts for management.
• Contribution to the collaboration, design and configuration of business processes and supporting tools:

• • Internal processes and procedures supporting daily processing
  • Interactions and support of other teams throughout the larger IT organization
  • Documentation of solution architecture, core components and dependencies
  • Narratives surrounding specific details of implementations

• Ensures that the team adheres to documented processes and procedures.

• Associate Development:

• • Defines and drives associate development plans
  • Sets simple, measurable, achievable, realistic, time-bound goals for each associate in the team.
  • Evaluates performance of associates through timely and regularly scheduled reviews; recommends promotions, salary adjustments and conducts corrective actions, including terminations, as needed; and effectively handles other associate related issues.
• Participates in and occasional leading of cross training exercises with colleagues
• Contributes to the creation of a strategy for establishing and evolving a secure and well-managed enterprise cloud environment (on Azure and AWS).
• Analyzes complex project requirements and IT requests, independently designs, builds, tests and deploys infrastructure as code releases to support the business objectives.
• Defines, implements and maintains Azure and AWS services for high availability, scalability, data redundancy, data loss prevention, site recovery and resiliency.
• Builds Partnership with the Information Security leadership in defining, implementing and maintaining a cloud security architecture that covers data security (at rest and in transit), application security, key management, identity and access management, authentication and authorization along with appropriate monitoring and controls.
• Participates in agile delivery team and supports continuous integration/continuous delivery (CI/CD) and DevOps practices to deliver cloud services per project requirements.
• Oversees the building, automating and managing CI/CD pipelines and configuration/release management workflows.
• Must be able to instruct, guide, negotiate, coordinate, analyze and organize.
• Must complete tasks on time with and without supervision.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to communicate information and ideas so others can understand.
• Ability to analyze information and evaluate results
• Oversight of processes for day-to-day management and monitoring of all installed systems and infrastructure

• Participates in and occasional leads cross-training exercises with colleagues throughout the team

ASSOCIATE EXPECTATIONS:

• Consistently practices the Service Philosophy of “Put People First” exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences.
• Cross sells and promotes credit union products and services as opportunities arise.
• Exhibits the Leaders at All Levels concept of Leading yourself, Leading Up, Leading across Teams, and Leading the Team.
• Utilizes personal Strengths to contribute to the Team and the Credit Union success, and exercises awareness of, and utilizes the strengths of others.
• Possesses knowledge of, and complies with Bank Secrecy Act (BSA)
• Effectively conveys information. Communicates with immediate supervisor and the team keeping others advised of progress and/or situations.
• Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization.
• Supports and contributes to the credit union’s strategic plan, mission, vision, and values.
• Maintains good housekeeping, safety and security measures.
• Displays professional appearance.
• Utilizes stress in a productive manner and works well under pressure.
• Cooperates with supervisor and with other credit union associates. Projects goodwill and a positive credit union image.
• Complies with all Orange County’s Credit Union policies, service standards, safety standards, procedural guidelines, and regulatory compliance, and completes all assigned training.
• Has regular and predictable attendance, which is essential.
• Cares for equipment and follows proper guidelines for use.

LEADERSHIP:

Undertakes continuous self-development of both functional and leadership skills. Focus and evidence of development in the following:

• Thinks strategically
• Executes for results
• Leads talent
• Develops personal proficiencies
• Fosters a shared equity of power
• Is self-regulating and has strong impulse control
• Exercises emotional intelligence
• Facilitates, not controls
• Inspires commitment
• Exhibits business financial acumen

OTHER DUTIES:

The preceding functions have been provided as examples of the types of work performed by associates assigned to this job classification. Credit Union Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified associates can perform the essential functions of the job.

• Performs other work-related duties as assigned.

QUALIFICATIONS/LEVELING CRITERIA:

Experience/ Training/ Education:

• 7+ years of experience in Information Technology within a large enterprise with complex business and IT environment.
• 5+ years of experience in a technical leadership position with individual reporting directly.
• 5+ years of hands-on experience in designing, implementing, securing and optimizing highly scalable and reliable infrastructure solutions on-prem in a virtual environment, and in the public cloud (Azure and AWS).
• Expert at coordinating and participating in significant and unique issues resolution where analysis of situations or data requires an evaluation of intangibles.
• Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Ability to build partnerships with business associates and other IT departments.
• Acts independently to determine methods and procedures on new or special assignments.

• Relevant experience in the credit union or similar industries is required having a level of familiarity with the following functional teams:
  1. DBA
  2. Development
  3. Analytics
  4. InfoSec

• Typically requires a minimum of seven years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 5 years of experience; or equivalent experience.

Knowledge/ Skills/ Abilities:

• Thorough understanding of state and federal regulations as they relate to Information Systems.
• Knowledge of credit union rules, regulations, and policies preferred.
• Effective communication skills both verbally and in writing and excellent telephone manner and good presentation skills
• Ability to speak and hear, to give and receive instructions and information to others in person and over the telephone. Other language skills are helpful.
• Must have personal computer skills and be proficient with Microsoft programs at an intermediate skill level.
• Ability to accurately perform mathematical calculations.
• Ability to create and maintain accurate reliable records.
• Requires good memory, knowledge retention skills and ability to multi-task, prioritize projects and duties effectively.
• Requires excellent follow-through skills, member relations skills, and sound business judgment.
• Ability to interface with others in a positive and professional manner.
• Goal-oriented with a desire to work in a fast-paced and results-driven environment.
• Demonstrates ability to work independently and be self-directed when necessary as well as the ability to work and accomplish goals in a team environment.

• Azure or AWS cloud certification preferred.
• Experience with and Knowledge of the Jack Henry Credit Union suite a plus.

Physical and Environmental Elements:

• Vision sufficient to read instructions, procedures, source documents, reports, files, and information on video display terminals.
• Manual dexterity to write and operate a variety of office equipment, including a personal computer.
• Ability to speak and hear, to give and receive instructions and information to others in person and over the telephone. Other language skills are helpful.
• Body mobility to move to and from different work areas to access materials to perform the essential functions.
• Ability to bend and stoop to reach files/shelves including the strength to lift and carry materials up to 20 pounds, also to pull and push open file cabinet drawers. Ability to sit or stand for prolonged periods of time.
• Position may require working evenings, Saturdays, weekends, and early mornings.

The targeted salary range is $130K to $150K Annual. Final offer will be determined based on experience, education, training/certifications and specialized skills.

We perform thorough background checks, credit checks and pre-employment drug screening. EOE