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Customer Service Optician

2 months ago

Wexford, United States Massucci Vision Plus Full time
Job DescriptionJob Description

Customer Service Optician needed

 Would you love to solve problems to help people live better lives? Got a flair for style or a gift for making people look or feel their best?  Our team needs a compassionate and dedicated professional to help our patients leave our office looking stylish in their perfect new pair of glasses. This is a full-time position offering the stability of a career in healthcare with every weekend off.

We offer (upon eligibility)

  • Paid vacation with full medical benefits, retirement plan match, and the possibility for monthly bonuses.
  • Salary range of $17-$25 per hour
  • Paid training
  • CE Reimbursement and Employee Bonus

NO Experience Needed:

 Prior medical office or eyecare experience is a plus, but it’s certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning  

What you’ll be doing

 You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great This is not just a sales job, your role is to be an educator and a style consultant. 

Some of your duties will include:

-   Greeting patients as they enter, welcoming them and setting an expectation of exceptional service at first sight

-  Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.

-   Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.

-   Educating first-timers on how to use and take care of their glasses and contact lenses

-   Taking accurate measurements for all lens styles and prescriptions, checking new glasses for fit and making adjustments, troubleshooting prescription issues and miscellaneous repairs

-   Billing insurance

-   Consistent cross-training for optimal career growth

-   Educating patients on what their insurance and/or saving plans cover 

-   Keeping the our space looking clean, neat and welcoming

-   Doing inventory, ordering, sending and receiving shipments, communicating with our lab partners regarding orders

-    Handle incoming and outgoing calls and emails, in a professional tone with all clients to handle their appointment requests (scheduling, canceling and rescheduling appts) 

If these sound like you, please apply

-       You’re confident in making recommendations and connecting with people quickly and easily.

-   You are comfortable with technology and open to learning new applications and software, you’ll harness the tools around you to make your job as easy or effortless as possible.

-  Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.  

-   You can get along great with anybody, are full of energy and people feel charged up just being around you.

-   You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.

-   You’re known for doing what you say you’re going to do –Your reputation for honesty and integrity is legendary.

-   You don’t know the meaning of “someone else’s problem” or “that’s not my job.” You’re always willing to jump in and help.

About Us

 Massucci Vision Plus is a fast-paced Eye Care practice. We love to come to work every day because we love what we do, and we’ve built an office culture that can’t be beaten. 

 If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now

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