Support Analyst
3 weeks ago
Parts ASAP is looking to add 2 Support Analysts to our awesome team in Desoto, IA. Sound like something you'd be good at?
The Support Analyst is responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and ensuring the smooth operation of IT systems. The IT Support Analyst will play a crucial role in maintaining a high level of user satisfaction and contributing to the overall efficiency of our organization.
What will I do?
- Respond to user inquiries and provides technical assistance via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues promptly.
- Collaborate with users to identify and understand technical problems and provides effective solutions.
- Install, configure, and maintain hardware and software components.
- Perform system upgrades, patches, and routine maintenance.
- Document and track issues, resolutions, and user requests in the ticketing system.
- Create user guides and documentation to facilitate self-help and user education.
- Collaborate with IT team members to escalate and resolve complex issues.
- Monitor system performance and proactively addresses potential issues to ensure uninterrupted operations.
What's expected of me?
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3-5 years’ proven experience as an IT Support Analyst or in a similar role.
- Proficient in troubleshooting hardware, software, and network issues.
- Extensive knowledge of computer systems and programming.
- Strong knowledge of Microsoft Windows and Office applications.
- Familiarity with networking concepts and protocols.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
What's in it for me?
Parts ASAP offers competitive pay and a great benefits package including health (traditional or high deductible with H S A option), dental, vision, company paid life, voluntary life, disability, accident, critical illness, pet insurance, paid vacation/sick leave, 10 paid holidays, flexible spending and retirement with company match.
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