Support Analyst

3 weeks ago


De Soto, United States All States Ag Parts, LLC. Full time
Job DescriptionJob Description

Parts ASAP is looking to add 2 Support Analysts to our awesome team in Desoto, IA. Sound like something you'd be good at?

The Support Analyst is responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and ensuring the smooth operation of IT systems. The IT Support Analyst will play a crucial role in maintaining a high level of user satisfaction and contributing to the overall efficiency of our organization.


What will I do?

  • Respond to user inquiries and provides technical assistance via phone, email, or in-person.
  • Diagnose and troubleshoot hardware, software, and network issues promptly.
  • Collaborate with users to identify and understand technical problems and provides effective solutions.
  • Install, configure, and maintain hardware and software components.
  • Perform system upgrades, patches, and routine maintenance.
  • Document and track issues, resolutions, and user requests in the ticketing system.
  • Create user guides and documentation to facilitate self-help and user education.
  • Collaborate with IT team members to escalate and resolve complex issues.
  • Monitor system performance and proactively addresses potential issues to ensure uninterrupted operations.

What's expected of me?

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 3-5 years’ proven experience as an IT Support Analyst or in a similar role.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Extensive knowledge of computer systems and programming.
  • Strong knowledge of Microsoft Windows and Office applications.
  • Familiarity with networking concepts and protocols.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a team environment.

What's in it for me?

Parts ASAP offers competitive pay and a great benefits package including health (traditional or high deductible with H S A option), dental, vision, company paid life, voluntary life, disability, accident, critical illness, pet insurance, paid vacation/sick leave, 10 paid holidays, flexible spending and retirement with company match.



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