See more Collapse

Service Specialist, Digital Banking

1 month ago

Vancouver, United States Forbright Bank Full time
Job DescriptionJob Description

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.

COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back.  We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:  We are a mission-driven institution with an uncommon commitment to decarbonization and sustainability. As the need to build a more sustainable, low-carbon economic system grows increasingly urgent, we are dedicating capital to financing the companies, investors, and innovators driving that change. We are reimagining how a bank should operate in a changing world.

JOB SUMMARY:  The Service Specialist is responsible for providing friendly, expedient, and professional customer service to Forbright Bank customers via telephone and/or written correspondence. Supports a customer service environment that is focused on the Forbright’s mission, vision, and core values.
Must be local or willing to relocate at own expenses. Hours of operation Monday – Friday (excluding federal holidays) 5am – 5pm Pacific Standard Time. Available schedules will be provided once employment offer is provided.

DUTIES AND RESPONSIBILITIES:
  • Handle inbound customer calls in a fast-paced contact center environment
  • Use effective communication and probing questions and critical thinking skills to identify customer needs and provide relevant solutions which may include offering banking products
  • Ability to manage multiple tasks such as efficiently navigating between systems and resources
  • Advise and educate customers on available Forbright digital tools and resources to improve the user experience
  • Answer all inbound calls by welcoming callers in a polite, friendly, and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled
  • Provide outstanding customer service by demonstrating empathy, active listening, and professionalism
  • Embrace continuous improvement and development through coaching and collaboration with manager and team members
  • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority
  • Ability to identify solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service
  • problems
  • May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department
QUALIFICATIONS:
  • High School Diploma or equivalent required
  • Preferred two years customer service experience.
  • Preferred previous job duties in a CSR / Customer Service Representative titled position.
  • Knowledge of financial institutions
  • Experience in the use of general math, experience with ten-key and basic computer skills
  • Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically
  • Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems
  • Competently handles a variety of task simultaneously independently
  • Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency
  • Proficient at researching and analyzing information
  • Possesses strong interpersonal skills
  • Possesses excellent collaboration skills and uses positive communication techniques to effectively resolve conflict
  • Is a quick and thorough learner and competently applies newly learned information
  • Is quick to adopt and support frequent updates and changes
  • Must be detail oriented and skilled in data entry
POSITION REQUIREMENTS:  The requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. Work is conducted primarily in an office; however, some positions may be conducted remotely via technology. While performing duties of this job, the employee may be regularly required for prolonged periods of time to:
  • Sit or stand at a desk
  • Walk, stoop down, crouch, kneel or bend over
  • Use hands and fingers
  • Utilize a computer monitor with visual acuity
  • Operate technology and other office machinery such as printers, fax machines, scanners, etc.
  • Communicate clearly both verbally and in writing with others
The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $45,000 (entry level qualifications) to $55,000 (highly experienced).
 

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

  • Comprehensive health, dental, and vision plans
  • 4 weeks PTO
  • 401k + company match
  • Metro SmartTrip benefits ($50/mo)
  • Remote or hybrid work schedules for most positions
  • Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.
  • Paid subscriptions to Veterans Compost, Imperfect Foods, and more
  • Best Workplaces for Commuters 2023 & 2024 winner
  • The Washington Post Top Workplaces 2023 winner
  • American Banker Best Banks to Work For 2023 winner

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Powered by JazzHR

XkbkZaURwI

We have other current jobs related to this field that you can find below

  • Business Banking Specialist III

    4 weeks ago

    Vancouver, United States Gesa Credit Union Full time

    The Business Banking Specialist III (BBS III) is an expert in the Commercial Banking Contact Center that provides exceptional service as they establish new commercial banking relationships, open commercial deposit accounts, take, process, and close l Banking Specialist, Business, Banking, Specialist, Commercial, Relationship

  • Digital Marketing Specialist

    4 weeks ago

    Vancouver, United States RIVERVIEW Full time

    CULTURAL INFORMATION Why work anywhere else if you can work at Riverview? Riverview Bank just turned 100 years old. We've been here for decades and have stood the test of time. We are a beacon when it comes to community. Known for community giving and a friendly culture, Riverview is the Everyperson archetype. Here's what you can count on. We care about...

  • Digital Content Specialist

    4 weeks ago

    Vancouver, United States AZAD Technology Partners Full time

    AZAD Technology Partners is seeking a Digital Content Specialist for a full-time, Remote, W2 Contract position. Schedule: Full-time, 40 hours/week, Fully Remote. Assignment Duration: 12 Months with possibility of extending. Compensation & Benefits: Compensation is between 32 .00 - 37.00 hourly. Benefits include a Co-paid Medical, Dental and Vision...

  • Youth Services Specialist

    2 months ago

    Vancouver, United States Educational Service District 112 Full time

    Under the direction of the Attendance and Reengagement Manager and Youth Workforce Program Manager, the Youth Services Specialist develops and conducts intervention strategies to increase attendance in our region's schools, and provides services to p Specialist, Youth, Attendance, Dance, Service, Program

  • Commercial Banking Officer

    3 weeks ago

    Vancouver, United States Bank Of The Pacific Full time

    Reviews lists, records, newspapers, networking opportunities, and other sources for business development leads.Develops new prospects and customers for the financial institution by maintaining an organized business development effort including but not limited to calling on new and existing clients, utilizing a contact management program, and planning and...

  • Commercial Banking Officer

    3 weeks ago

    Vancouver, United States Bank of the Pacific Full time

    Reviews lists, records, newspapers, networking opportunities, and other sources for business development leads. Develops new prospects and customers for the financial institution by maintaining an organized business development effort including but not limited to calling on new and existing clients, utilizing a contact management program, and planning and...

  • Commercial Banking Officer

    3 weeks ago

    Vancouver, United States Bank of the Pacific Full time

    Reviews lists, records, newspapers, networking opportunities, and other sources for business development leads. Develops new prospects and customers for the financial institution by maintaining an organized business development effort including but not limited to calling on new and existing clients, utilizing a contact management program, and planning and...

  • Retail Store Customer Service Specialist

    4 weeks ago

    Vancouver, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Field Service Engineer

    4 weeks ago

    Vancouver, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Field Service Engineer

    3 weeks ago

    Vancouver, United States Principal Service Solutions Full time

    Job DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...

  • Lease Specialist

    5 days ago

    Vancouver, United States InterDent Service Corporation Full time

    InterDent is a well-established and growing organization supporting 2,100 employees and 170 dental offices across 8 western states under the brands including Gentle Dental, SmileKeepers, and Capitol Dental. At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by...

  • Lease Specialist

    3 weeks ago

    Vancouver, United States InterDent Service Corporation Full time

    InterDent is a well-established and growing organization supporting 2,100 employees and 170 dental offices across 8 western states under the brands including Gentle Dental, SmileKeepers, and Capitol Dental. At InterDent, our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by...

  • Account Manager

    3 weeks ago

    Vancouver, United States US Digital Full time

    Job DetailsLevelExperiencedJob LocationUS Digital - Vancouver, WAPosition TypeFull TimeEducation LevelTechnical DegreeTravel PercentageUp to 25%Job ShiftM-Th 6:30am-5pmJob CategorySalesPrimary ResponsibilitiesThe objective of this position is to maintain customer relationships, support and resolve technical issues, identify needs and new opportunities for...

  • Bank Equipment Technician

    1 week ago

    Vancouver, United States Cennox Full time

    Job DescriptionJob DescriptionClick here to join the Cennox Family!Do you enjoy the freedom of the “GIG” economy, but you are tired of the ups and downs of the income?Are you a self-driven entrepreneur? We can provide you with that same freedom, but with a steady income! Join us and upgrade your earnings, in our commitment to pro-active service work!We...

  • Account Manager

    3 weeks ago

    Vancouver, United States US Digital Full time

    Job DetailsLevel Experienced Job Location US Digital - Vancouver, WA Position Type Full Time Education Level Technical Degree Travel Percentage Up to 25% Job Shift M-Th 6:30am-5pm Job Category Sales Primary Responsibilities The objective of this position is to maintain customer relationships, support and resolve technical issues, identify needs and new...

  • Account Manager

    2 weeks ago

    Vancouver, United States US Digital Full time

    Job DetailsLevel Experienced Job Location US Digital - Vancouver, WA Position Type Full Time Education Level Technical Degree Travel Percentage Up to 25% Job Shift M-Th 6:30am-5pm Job Category Sales Primary Responsibilities The objective of this position is to maintain customer relationships, support and resolve technical issues, identify needs and new...

  • Payroll Specialist

    4 weeks ago

    Vancouver, Washington, United States Educational Service District 112 Full time

    General ResponsibilitiesUnder the general supervision of the Controller the Payroll Specialist II provides payroll functions for Educational Service District 112 and its programs and Districts under contract for payroll processing services.Salary:The full salary range for this position is $64, $78, Offers are made at the entry level of the...

  • Social Services Specialist

    3 weeks ago

    Vancouver, United States Prestige Care Inc Full time

    Position DetailsSalary: 24.00 - 40.00 Hourly The Social Services Specialist will travel to our Skilled nursing Centers OR, WA, ID, NV, and AK as needed (Most of the travel will be in the Portland Metro area Prefer candidates who reside in OR or WA State This position can be Full time/Part Time/On-Call Schedule: Monday - Friday POSITION SUMMARY The Social...

  • Social Services Specialist

    4 weeks ago

    Vancouver, United States Prestige Care Inc Full time

    Position DetailsSalary: 24.00 - 40.00 Hourly The Social Services Specialist will travel to our Skilled nursing Centers OR, WA, ID, NV, and AK as needed (Most of the travel will be in the Portland Metro area Prefer candidates who reside in OR or WA State This position can be Full time/Part Time/On-Call Schedule: Monday - Friday POSITION SUMMARY The Social...

  • Accounts Receivable Specialist

    11 hours ago

    Vancouver, United States Williston Financial Group, LLC Full time

    Accounts Receivable Specialist Beaverton, OR, USA ● Clackamas, OR, USA ● Hillsboro, OR, USA ● Lake Oswego, OR, USA ● Milwaukie, OR, USA ● Portland, OR, USA ● Tigard, OR, USA ● Tualatin, OR, USA ● Vancouver, WA, USA ● West Linn, OR, USA ● West Slope, OR, USA Req #10618 Friday, July 5, 2024 Portland, Oregon-based WFG National Title...