Service Technician

3 months ago

North Charleston, United States MSS Solutions, LLC Full time
Job DescriptionJob Description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Controls Service Technician. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore

A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Role and Responsibilities

The essential roles and responsibilities are outlined below:

  • Must have a minimum of five (5) years of demonstrated experience in diagnosis and repair of building automation and controls systems.
  • Demonstrated ability and knowledge of a variety of electronic or digital controls systems with ability to test and make modifications in a variety of controls software system languages.
  • Responsible for device testing (end-to-end), program downloading, equipment start-up, and operations.
  • Handle all day-to-day and escalated customer relation issues.
  • Ability to interpret control drawings, plans, and sequence of operations.
  • Capable of hardware installation, software programming, diagnosis, and repair of DDC systems at customer locations. Must be capable of performing preventive maintenance, modifications, and repairs as outlined contractually or at the customer’s request.
  • Ability to interface and consult with the customer during site assessments. Ability to recognize and assist with the development of client proposals for retrofits, upgrades or improvements to existing controls systems.
  • Manage all aspects of small projects without the support of the Project Manager.
  • Ability to represent the company to commercial, industrial, and institutional customers.
  • Ability to interface and communicate with customers to ensure a high level of customer satisfaction.
  • Effectively documents work performed by completing necessary paperwork on each job to include: entering daily time, detailing scope of service progression, and maintaining an electronic database.
  • Maintain customer satisfaction for continual company growth.
  • Inventories parts, materials, and labor per job.
  • Willing to participate in company training and self-study to improve and maintain technical proficiency in program platforms.
  • Compliance with all company safety policies.
  • Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

  • Successful candidate(s) will possess a with minimum of five (5) years of controls field experience. Programming capabilities may include, but not be limited to: Niagara platform, Johnson Controls, Trane, and Honeywell Building Management Systems.
  • Must successfully pass a background check.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

  • Medical/Dental/Vision Insurance
  • 401k with Employer Contributions
  • PTO
  • Paid Holidays
  • Employee Assistance Program
  • Long-term Disability
  • Short-term Disability
  • Flexible Spending Plan
  • Health Savings Plan

Additional Notes

  • If you are unable to apply electronically and require an accommodation, please contact HRAdmin@msssolutions.com.
  • MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

MSS Employees, please visit the MSS Career Center or contact HR to apply.

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