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Job Title: Overnight Guest Service Agent - Night Auditor

Compensation:$18/hr

Job Summary:

The Ashbrook Hotel is seeking to hire a dedicated and detail-oriented Hotel Overnight Guest Service Agent - Night Auditor to join our team. The Overnight Guest Service Agent - Night Auditor plays a key role in ensuring exceptional guest experiences during the overnight hours by providing efficient and attentive service and performing night auditing duties.

Responsibilities:

• Greet and welcome guests arriving during the overnight hours, providing a warm and friendly demeanor.
• Handle guest check-in and check-out processes accurately and efficiently, completing all necessary documentation.
• Assist guests with inquiries, requests, and concerns, providing accurate information and timely resolution.
• Coordinate with other hotel departments to ensure a seamless guest experience.
• Perform night auditing duties, including reconciling and balancing daily financial transactions and verifying the accuracy of guest accounts.
• Generate reports summarizing daily financial activity, occupancy levels, and other relevant data for management review.
• Identify and resolve discrepancies or errors in guest accounts, payments, or records.
• Prepare and distribute accurate and timely reports to management and relevant departments.
• Monitor the hotel's security and safety systems during the overnight hours, reporting any incidents or concerns.

Requirements:

• High school diploma or equivalent. Additional education in hospitality or related field is a plus.
• Previous experience in guest service or front desk role is required. Night auditing experience is highly preferred.
• Proficiency in hotel property management systems (PMS) and accounting software.
• Strong mathematical and analytical skills, with the ability to reconcile and balance financial transactions accurately.
• Excellent attention to detail and organizational abilities.
• Strong customer service and communication skills, with the ability to interact with guests in a professional and courteous manner.
• Ability to work independently and efficiently during overnight shifts.
• Flexibility to work varying schedules, including weekends and holidays.
• Knowledge of hotel operations, procedures, and industry standards.
• Strong problem-solving and decision-making skills.

If you are a dedicated and service-oriented individual with night auditing experience, we invite you to apply for the Hotel Overnight Guest Service Agent - Night Auditor position. We look forward to speaking with you.