Night Auditor
3 weeks ago
Job Title: Overnight Guest Service Agent - Night Auditor
Job Summary:
The Delegate Hotel is seeking a dedicated and detail-oriented Overnight Guest Service Agent - Night Auditor to provide exceptional guest experiences during the overnight hours. The Overnight Guest Service Agent - Night Auditor plays a key role in ensuring efficient and attentive service and performing night auditing duties.
Responsibilities:
- Welcoming guests arriving during the overnight hours and providing a warm and friendly demeanor.
- Handling guest check-in and check-out processes accurately and efficiently, completing all necessary documentation.
- Assisting guests with inquiries, requests, and concerns, providing accurate information and timely resolution.
- Coordinating with other hotel departments to ensure a seamless guest experience.
- Performing night auditing duties, including reconciling and balancing daily financial transactions and verifying the accuracy of guest accounts.
- Generating reports summarizing daily financial activity, occupancy levels, and other relevant data for management review.
- Identifying and resolving discrepancies or errors in guest accounts, payments, or records.
- Preparing and distributing accurate and timely reports to management and relevant departments.
- Monitoring the hotel's security and safety systems during the overnight hours, reporting any incidents or concerns.
Requirements:
- High school diploma or equivalent. Additional education in hospitality or related field is a plus.
- Previous experience in guest service or front desk role is required. Night auditing experience is highly preferred.
- Proficiency in hotel property management systems (PMS) and accounting software.
- Strong mathematical and analytical skills, with the ability to reconcile and balance financial transactions accurately.
- Excellent attention to detail and organizational abilities.
- Strong customer service and communication skills, with the ability to interact with guests in a professional and courteous manner.
- Ability to work independently and efficiently during overnight shifts.
- Flexibility to work varying schedules, including weekends and holidays.
- Knowledge of hotel operations, procedures, and industry standards.
- Strong problem-solving and decision-making skills.
Why Work for The Delegate Hotel?
The Delegate Hotel is a dynamic and customer-focused organization that values its employees and strives to create a positive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
How to Apply:
If you are a dedicated and service-oriented individual with night auditing experience, we invite you to apply for the Overnight Guest Service Agent - Night Auditor position. Please submit your application, including your resume and a cover letter, to [insert contact information].