Night Auditor

Job Title: Overnight Guest Service Agent - Night Auditor

Job Summary:

The Delegate Hotel is seeking a dedicated and detail-oriented Overnight Guest Service Agent - Night Auditor to provide exceptional guest experiences during the overnight hours. The Overnight Guest Service Agent - Night Auditor plays a key role in ensuring efficient and attentive service and performing night auditing duties.

Responsibilities:

• Welcoming guests arriving during the overnight hours and providing a warm and friendly demeanor.
• Handling guest check-in and check-out processes accurately and efficiently, completing all necessary documentation.
• Assisting guests with inquiries, requests, and concerns, providing accurate information and timely resolution.
• Coordinating with other hotel departments to ensure a seamless guest experience.
• Performing night auditing duties, including reconciling and balancing daily financial transactions and verifying the accuracy of guest accounts.
• Generating reports summarizing daily financial activity, occupancy levels, and other relevant data for management review.
• Identifying and resolving discrepancies or errors in guest accounts, payments, or records.
• Preparing and distributing accurate and timely reports to management and relevant departments.
• Monitoring the hotel's security and safety systems during the overnight hours, reporting any incidents or concerns.

Requirements:

• High school diploma or equivalent. Additional education in hospitality or related field is a plus.
• Previous experience in guest service or front desk role is required. Night auditing experience is highly preferred.
• Proficiency in hotel property management systems (PMS) and accounting software.
• Strong mathematical and analytical skills, with the ability to reconcile and balance financial transactions accurately.
• Excellent attention to detail and organizational abilities.
• Strong customer service and communication skills, with the ability to interact with guests in a professional and courteous manner.
• Ability to work independently and efficiently during overnight shifts.
• Flexibility to work varying schedules, including weekends and holidays.
• Knowledge of hotel operations, procedures, and industry standards.
• Strong problem-solving and decision-making skills.

Why Work for The Delegate Hotel?

The Delegate Hotel is a dynamic and customer-focused organization that values its employees and strives to create a positive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

How to Apply:

If you are a dedicated and service-oriented individual with night auditing experience, we invite you to apply for the Overnight Guest Service Agent - Night Auditor position. Please submit your application, including your resume and a cover letter, to [insert contact information].