Lead Glazier/Operations Lead

4 months ago

Moody, United States The Glass Guru of E. Birmingham Full time
Job DescriptionJob DescriptionCome and join the team at The Glass Guru. We are hiring a Lead Glazier to lead our operations. This is a great opportunity to become part of the leadership team in a young, growing business. We take our work seriously and treat our customers with the utmost respect and honestyand we have fun while doing it. Apply today

Lead Glazier/Operations Lead

Roles & Responsibilities:



The LeadGlazier/Operations Lead position is responsible for the technical execution of product delivery to the customer. This position will be integral to the growth of the business by leading the Glaziers, Installers, and helpers in delivering the customer experience in the home as part of the final fulfillment (installation) process.

As part of local leadership team, the LeadGlazier/Operations Lead will:

  • While personally executing a percentage of the work, the lead will provide guidance and technical instruction as needed to glaziers in the field in the Installation/replacement of residential single/double pane window glass, mirrors, shower enclosures, shelves, in-glass pet doors, etc...
  • Significant input on the hiring of new employees.
  • Provide technical and safety training to all members of the operations team.
  • Provide input to the estimators and office team as to the feasibility and cost of potential jobs.
  • Working closely with the office coordinator, effectively schedule all work so that jobs are completed as efficiently as possible to optimize customer satisfaction and meet monthly revenue/profitability goals.
  • The operations groups will thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws.
  • Ensure the team learns from all mistakes to support continual minimization of incomplete jobs or go-backs.
  • Participate in regular leadership meetings to ensure lessons learned from the field are effectively communicated throughout the team.
  • Be a resource for the team in the field to help troubleshoot on-the-job challenges.
  • Communicate to office AND customer if we'll be late for scheduled installation appointment
  • Upon arrival at customers home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and manage customer expectations accordingly.
  • Install all products and services included in the work order and strive to resolve any installation problems that might occur on-site
  • If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customers satisfaction at a later date.
  • Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
  • Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
  • Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions
Qualifications & Educational Requirements:



  • At least 2-years residential glass installation experience
  • HS Diploma or equivalent
  • All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
  • Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted
Preferred Skills:


  • Residential glass replacement including single/double pane window glass, shower enclosures, mirrors, etc...
  • Residential window/door installation including new construction and retrofit
  • Window/door maintenance, weatherization, and repair
  • Management/Leadership experience or evidence of being ready and having the desire to assume those responsibilities
  • Excellent troubleshooting skills
  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel) preferred
  • Hardworking, motivated, with excellent organizational and time-management skills

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