Manager - Wynn Rewards

1 week ago


Las Vegas, United States Wynn Las Vegas Full time
Job DescriptionJob DescriptionJob Description

The Wynn Rewards Manager will assist the Wynn Rewards Senior Manager in the daily operations of the Wynn and Encore Wynn Rewards department. 

Job Responsibilities:

 

  • Responsible for educating and training new employees
  • Demonstrates superior customer service skills and reinforces our commitments to service through training, coaching, and guest interactions.
  • Manage Shift Managers, Senior Lead Representatives and Representatives to resolve issues pertaining to guests and employees
  • Assist in improving Employee Engagement Scores and internal shop scores
  • Assist maintaining daily, weekly, and monthly competitions/incentives for Representatives to improve on their enrollment numbers
  • Assist the Wynn Rewards Sr. Manager in scheduling, approving time off, and maintaining staff up to compendium
  • Cultivates a positive work environment for all team members to increase department retention
  • Host and attend job fairs and group interviews to attract new talent to the Wynn Rewards team
  • Scheduling interviews and starting/completing hiring processes for qualified candidates
  • Creating, maintaining, and updating all Wynn Rewards training materials
  • Assist in Shift Manager responsibilities and coverage
  • Provides Special Events support for property events
  • Additional responsibilities as management deems may be required based on business demands.
Qualifications

  • A minimum of 3 years in a customer service or sales environment and at least 1 year in a supervisory role, preferably in the casino industry
  • Excellent attendance, reliability and able to work a flexible schedule depending on business needs.
  • Must be self-motivated and extremely team focused.
  • Candidates must be able to multi-task and demonstrate the ability to coordinate, organize and prioritize several projects at once.
  • Candidates must command excellent presentation skills, both verbal and written and be computer literate.
  • Must have a track record of commanding respect and motivating others with a focus on coaching. 
  • Requires a high school diploma or equivalent, proficiency with MS Office
  • Bachelor’s degree is preferred, but not required.
  • Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
  • Must be 21 years of age or older to apply


Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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