Solutions Technician

3 weeks ago

Paramus, United States ClearChoice Dental Implant Centers Full time
Job DescriptionJob Description

Company Overview

ClearChoice was founded in 2005 to bring an innovative and patient-focused approach to solve gaps within the dental industry. We’ve experienced strong growth and today, we’re the leader in dental implant treatments. Driven by a collective desire to improve the lives of our prospective patients, we help them reclaim their health and confidence. Beyond restoring teeth, this is about getting their lives back.

This mission-focused work has enabled us to achieve four straight years of double-digit company growth, yet we’ve only reached 1% of the population that needs our services. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives.   When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients.  Come help us write the next chapter of our story

Position Summary

ClearChoice is looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems and applications. You will answer queries on technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be client-oriented and patient to deal with difficult issues.

The goal is to create value for our clients that will help preserve the company’s reputation and business.
 

Responsibilities:

  • Serve as the first point of contact for clients seeking technical assistance over the phone, email, and our help desk portal
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Follow HIPAA policies.
  • Determine the best solution based on the issue and details provided by clients
  • Walk the client through the problem-solving process
  • Provide seamless escalation for trouble issues to other departments or individuals when needed
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in our ticketing system
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team
  • Identify and suggest possible improvements on procedures 

Requirements:

  • Proven experience as a help desk technician or other client support role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve software and hardware technical issues
  • Proficiency in English
  • Excellent communication skills
  • Client-oriented and cool-tempered
  • Preferred BSc/BA in IT, Computer Science or relevant field
  • Some travel to locations in New York & New Jersey

$25 - $27 / hourly rate DOE

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