Customer Service Representative
2 months ago
*** Come join the 2020 Bryant Dealer of the Year Team ***
Family Heating & Air proudly serves the residents and businesses of Northwest Florida, Eastern Mississippi, and Southern Alabama. We have built our reputation on our dedication to delivering unprecedented customer service and encouraging team growth and development, all while leading the industry in home comfort solutions. Our team of professionals has over 100 years of combined experience in heating and air and hopes to be YOUR new home
We are currently seeking a highly motivated and talented Customer Service Representative (CSR) to join our team. The CSR is responsible for answering all incoming calls and assisting with prioritization and coordination of Communications Center activities. The candidate we are looking for must be an excellent communicator, have a positive attitude, be self-motivated, and 'smile through the phone.' Proven success in working calmly, yet definitively within a fast-paced environment may rise you to the top of the pool of candidates.
Why Work for Us:
- Top-notch Training: We're committed to your growth and offer industry-leading training programs.
- Investing in You: Learn more, earn more. We believe in rewarding your dedication with competitive pay.
- Steady Work: Enjoy year-round employment with us.
- Team Culture: We're more than coworkers; we're a supportive team dedicated to each other's success.
- Room for Growth: Opportunities abound for advancement and professional development.
Pay: $17.00 - $20.00 per hour, depending on experience
Benefits:
- 50% employer-paid medical, dental, and vision insurance for employee
- Paid time off, 6 paid holidays, and a unique bonus PTO program
- 401K with a 4% company match
- Aflac
- Ongoing training and professional development opportunities
- Opportunity for advancement within the company
- Uniforms and company vehicle provided
- Employee engagement and appreciation events, including an annual holiday party and team awards dinner
Work Hours: Full time; Monday - Friday, 9:00 a.m. - 6:00 p.m., occasional overtime and/or weekend work hours as needed
Required Qualifications:
- 2 years of experience in HVAC or similar industry (plumbing, construction, electrical, etc.)
- Impeccable customer service skills
- Ability to multi-task and stay calm within a fast-paced environment
- Geographical working knowledge of sales area or map reading skills
- Energetic personality with strong interpersonal skills
- Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment
- Proficiency with Excel
- Able to communicate clearly in the English language, both verbally and in writing
- High school diploma or GED
Preferred Qualifications:
- Advanced level knowledge of software technologies, such as iOS, Android, and Windows OS
- Scheduling experience for technicians and installers working in the field
- Experience using dispatching software such as Service Titan, Field Edge, ESC, and/or dEsco
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