HVAC Service Technician

2 weeks ago

Richmond, United States Foster Plumbing & Heating, Inc. Full time
Job DescriptionJob DescriptionThe Service Technician reports to the Service Manager, and is responsible for performing a range of HVAC jobs for commercial, and residential customers.

Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling - Weekend Rotations
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Foster Plumbing & Heating, Inc. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other Foster Plumbing & Heating, Inc. technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
  • Serving as a member of ad hoc Service Department teams which are organized to conduct HVAC servicing jobs promptly and efficiently.
  • Performing routine HVAC service activities without direct oversight or on-site assistance.
  • Assisting the Senior Service Technician(s) in the training of other Foster Plumbing & Heating, Inc. employees on service-related subjects, including call-back prevention and equipment protocols.
  • Conducting point-of-work sales of IAQ services, unit components, unit replacements, add-on units, and residential service contracts.
  • Developing lead referrals for the sales staff.
  • Conducting non-service work in support of the IAQ and Installation Departments, as assigned.
  • Performing related duties as directed by the Service Manager.

Job Qualifications:
  • High school graduate and graduate of a post-secondary HVAC program of instruction of two or more years in duration.
  • One or more years of successful experience, either as a commercial service or installation technician.
  • Good verbal and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential and commercial customers, suppliers, and other Foster Plumbing & Heating, Inc. employees.
  • Physical ability to perform all duties noted above under the conditions, circumstances, and extreme weather conditions found in (VA).
  • Interest and initiative in maintaining and advancing his or her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
  • Current (VA) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Foster Plumbing & Heating, Inc. insurance carrier
  • Ability to work under pressures of time, a non-standard schedule, weather, customer needs, and backlog constraints.

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