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Senior Program Manager
3 months ago
- Acts as primary customer contact on status and performance communications. Anticipates and fulfills customer needs to ensure their satisfaction and continued business.
- Acts as an internal MPI spokesperson for the customer, communicating requirements and needs to internal MPI functional departs, including Sr. Management timely and effectively to ensure customer satisfaction.
- Ensures customer satisfaction index goals are being achieved by using data from various metrics such as: Quality, On-time Delivery, ECO management, inventory levels, etc., to measure performance.
- Leads in the coordination of organic business/revenue growth through deployment of direct selling techniques as defined by sales and marketing.
- Leads in the negotiation and administration of contracts.
- Establishes milestones and monitors adherence to program master plans and schedules.
- Develops control systems and reports that accurately measure progress, identify potential problems in sufficient time for corrective action to be taken, and ensures the meeting of company’s contract commitments.
- Influences and monitors the performance of program functional task elements such as procurement, engineering, manufacturing, quality control, logistics, and administrative functions.
- Demonstrates effective interpersonal communication skills. Presents a compelling case for ideas and initiatives through listening and articulating a convincing point of view.
- Manage the identification of risks which impact program delivery and drive them to resolution through appropriate delegation, personal responsibility and escalation.
- Lead the identification and drive resolution of issues, including those outside of the established programs of work.
- Have oversight to the management of the alignment between MPS and Sales Order loads to prevent disconnect resulting in material over or under drives.
- Lead quality assurance reviews, which identify operational activities, deliverables, and actions that warrant improvement; track follow-ups with appropriate functional departments (engineering, quality, operations, etc.).
- Coordination and attendance of critical operational meetings as defined by management and site policies. Attend shortage and production meetings.
- Perform timely reconciliation of customer/program liabilities (tooling, NRE, PPV, etc.) outstanding against sales orders.
- Maintain at a minimum a 12-month rolling forecast with the customer in support of internal forecasting requirements. Gain recommendation of long lead-time buys, and properly account for all material transactions in the ERP system from Procurement and Sourcing for presentation to customer.
- Own the preparation and presentation of material for quarterly business reviews with the customer that will include key metric data, review of all material disposition, cost variances, and ascertain customer requirements to perform additional services for the customer.
- Initiate internal actions for launching a quotation with Sourcing and Engineering, while ensuring on-time delivery to customer’s request and MPI’s commitment
- Generate and update production schedule containing customer, assembly number, assembly rev., customer expected ship quantity, price and agreed upon ship date from manufacturing to ensure customer expectations are understood and to inform production of the finalized commitment.
- Verify test equipment or other tooling is on order or in place to prevent delays in production and notify the customer of the needed replacement tooling.
- Handle all Engineering Change Orders (ECO) and temporary deviations with help from MPI staff for timing and costing. Coordinate delivery and cost impact changes and communicate these to the customer and functional areas, as required.
- Manage Program Managers in performing daily tasks when required and act as a backup during approved absences.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Fundamental understanding of Contract Manufacturing or Electronic Manufacturing Services.
- Fluent in the functionality of Enterprise Material Planning Systems; preferably BaaN.
- Experienced user of Microsoft Office Suite (Word, Excel, PowerPoint, Project).
- Knowledgeable in the use of Configuration Management Systems.
- Fluent in interpretation of multi-level bill of materials and technical drawings.
- Knowledgeable in GAAP (Generally Accepted Accounting Principles).
- Strong written and verbal communication skills
- 8+ Years of Combined Experience in Business Management, Engineering, Operations and/or Procurement.
- Bachelor’s degree in like areas of experience.
