Global Account Manager

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. 

he Global Account Manager will be responsible for the organic growth of a portfolio of leading global accounts. The portfolio is made up of between 15-20 American headquartered global accounts across multiple market segments and commodities with a minimum individual spend of $100K+.

Reporting to the Sales Manager, Global Accounts – America, the successful candidate will work with multiple internal departments to drive sustainable double-digit growth through the execution of a multi-year account strategy for each account. This will involve determining core content requirements, identifying the internal use case of each content set and providing bespoke delivery options that will ensure wide adoption of services and key prices across each account.

The role will require mapping out each complex structures to understand the internal dynamics within each account. This will be accomplished through virtual as well as physical client visits in all relevant regions.

The Global Account Manager role will not be just measured around pure sales performance but also around other key performance indicators such as added-value engagements, product demos and client visits who are all equally important in strengthening the relationship with our largest and most prestigious clients.

Principal Accountabilities

• Meeting monthly and annual sales targets
• Weekly forecasting of the annual value of the BoB and its expected growth
• Weekly sales reporting covering sales, cancellations as well as update on competitors and market trends
• Effective use of CRM (salesforce) in line with internal process
• Ensuring all opportunities are updated in a timely manner within CRM
• Ensuring all account plans within allocated portfolio are created and subsequently updated every six months
• Regular client meetings (virtual and physical) with multiple external stakeholders to ensure services are being adopted across each account
• Supporting the adoption of key prices across relevant markets by working with the relevant editorial teams to deliver added-value engagements to key price takers and givers
• Detailed understanding of the key commodity prices and data sets used by each client
• Anticipating and reporting on key competitive threats
• Proficient in demonstrating current suite of services
• Regular client feedback with product team to support future product development
• Commercial collaboration within as well as outside of the Global Account team

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on.

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

The Global Account manager will come with a strong track-record of successfully growing a multi-million portfolio of either strategic or enterprise accounts over a period of time. A strong understanding of data workflow and how to optimise content delivery through APIs and other centralised data delivery channels is required as this role involves complex solution sales. Excellent communications skills are required, as this job entails face-to-face meetings, high level presentations and demonstrations of our services to key stakeholders across multiple regions. Regular travel will be required to nurture existing relationships but also to identify and drive usage of services and prices across new business units within the portfolio.

• Experienced in high value Strategic or enterprise sales
• Experience growing a multi-million $ book of business
• Experience in selling subscriptions services and solutions
• Demonstrable track record of signing multi-year enterprise agreements
• Demonstrable track record of achieving or overachieving sales targets
• Strong track-record of using CRM and data to improve sales performance
• Strong analytical skills

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

This opportunity is available to applicants based in the following states:
•    Florida
•    Georgia
•    Illinois
•    Massachusetts*
•    North Carolina
•    New Hampshire*
•    New Jersey*
•    New York*
•    Oregon*
•    Pennsylvania
•    Tennessee*
•    Texas
•    California
•    Colorado
* Denotes states with office locations to support hybrid working

You can see that  on a map here: US Hiring States

You’ve read a little about us – now it’s over to you

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.