Deployment Engineer
2 weeks ago
Location: New york, NY (Onsite)Note: Must have financial experience and ok doing windows 11 migrations
Principal Responsibilities
- Deliver high-quality support to all end-users in a courteous professional manner
- Physically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripherals
- Perform desk moves
- Hardware break fix for desktop and mobile equipment
- Field incident phone calls and emails from end users
- Leverage ServiceNow to manage incident and problem workflows
- Troubleshoot basic network and telecommunications connectivity issues
- Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently
- Understand and evaluate end-users needs and develop creative technical solutions to meet them
- Support projects that evolve as a result of firm-wide technical initiatives
- Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary
Qualifications/Skills Required
- Minimum of five years of progressive technical support experience in a financial institution required
- Bachelor's degree strongly preferred
- Ability to direct activities of peers and others not reporting directly to the person
- Comprehensive knowledge of Windows based desktops and the key applications Outlook, MS Office, etc...
- Must have excellent written and verbal communications skills as well as strong customer service experience.
- Process oriented individual
- Must demonstrate an ability and interest in having a hands-on approach to customer service.
- Availability for night and weekend shift work as well as light travel to branch offices
- Experience in supporting servers and data centers a plus
- MCP/MCSE/CCNA or equivalent a plus
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