Deployment Engineer

2 weeks ago


New York, United States Abidi Solutions Full time
Job DescriptionJob Description

Title: Deployment Engineer
Location: New york, NY (Onsite)Note: Must have financial experience and ok doing windows 11 migrations


Principal Responsibilities

  • Deliver high-quality support to all end-users in a courteous professional manner
  • Physically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripherals
  • Perform desk moves
  • Hardware break fix for desktop and mobile equipment
  • Field incident phone calls and emails from end users
  • Leverage ServiceNow to manage incident and problem workflows
  • Troubleshoot basic network and telecommunications connectivity issues
  • Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
  • Strong analytical and problem-solving skills are a must as well as the ability to work well independently
  • Understand and evaluate end-users needs and develop creative technical solutions to meet them
  • Support projects that evolve as a result of firm-wide technical initiatives
  • Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary

Qualifications/Skills Required

  • Minimum of five years of progressive technical support experience in a financial institution required
  • Bachelor's degree strongly preferred
  • Ability to direct activities of peers and others not reporting directly to the person
  • Comprehensive knowledge of Windows based desktops and the key applications Outlook, MS Office, etc...
  • Must have excellent written and verbal communications skills as well as strong customer service experience.
  • Process oriented individual
  • Must demonstrate an ability and interest in having a hands-on approach to customer service.
  • Availability for night and weekend shift work as well as light travel to branch offices
  • Experience in supporting servers and data centers a plus
  • MCP/MCSE/CCNA or equivalent a plus


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