Clinic Director

1 month ago

Lancaster, United States Ellie Mental Health - 186 Full time
Job DescriptionJob Description
Ellie Mental Health - Lancaster opened in September '23. We are fully operational and looking for someone to take the clinic through its next phase of growth and expansion. As Clinic Director, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Director will be highly compensated (salary, commissions, and bonuses) for accepting responsibility for the overall performance and operation of the clinic composed of approximately 10-15 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a small client caseload.

Ellie Mental Health was founded in 2015 by Erin Pash, LMFT, and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Family has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and weve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Reporting & Supervision
  • Clinic Director reports to the Franchise Owners.
  • All clinic therapists report to Clinic Director.
Responsibilities include:


Hiring, Training, and Staff Management
  • Oversee the hiring process for therapists in partnership with franchise owners.
  • Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.
  • Assess ongoing development and training needs and conduct ongoing training as needed.
  • Hold staff compassionately accountable for meeting performance expectations.
  • Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed.
Supervision and Consultation
  • Oversee peer consultation groups to ensure clinical excellence and align with best practices
  • Provide clinical oversight to clinics Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.
  • Participate in Clinic Director Peer Consult Group.
  • Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation
Client Care
  • Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
  • Utilize creativity in interventions to help clients achieve and exceed goals
  • Prepare and submit individual documentation for each session per company guidelines and protocol
  • Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed
Clinic Oversight
  • Collaborate with franchise owner and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency.
  • Monitor and manage clinic office schedules and office supplies.
  • Provide timely response to concerns raised by clients, clinicians, or external stakeholders.
  • Serve as point of contact for building management related issues or concerns.
Clinic Outreach, Marketing, and Networking
  • Spearhead clinics community outreach and engagement efforts in collaboration with franchise owners.
  • Collaborate with franchise owners to promote clinics online visibility.
Organizational Leadership
  • Collaborate with franchise owners and Ellie Corporate Team to implement all required policies and procedures
  • Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner
Required Skills/Abilities
  • Masters Degree or higher education in mental health discipline.
  • Independently licensed with a PA-issued clinical practice license (e.g., LCSW, LMFT, LPC).
  • Strong leadership, problem-solving, and executive skill sets.
  • Strong working knowledge of PA state requirements regulating mental health practice.
  • Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.
  • Working understanding of human resource principles, practices, and procedures.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and changing environment.
  • Proficient with Microsoft 365 applications.
  • Adept at learning and navigating Electronic Health Record systems.
Benefits
  • Medical, Dental, and Vision Plan
  • 401K
  • PTO
  • Holidays
  • CEU time and credits

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