Players Club Representative

3 days ago

Carter Lake, United States Prairie Flower Casino Full time
Job DescriptionJob Description

The Players Club Representative works with our guests explaining and promoting the casino player’s club program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Promotes excitement and fun through sharing knowledge of brochures, player rewards, point redemption, upcoming events, and marketing promotions.
  • Creates relationships with guests that lead to repeat business.
  • Evaluates guests’ information to determine if qualifying criteria have been met for various casino promotions.
  • Inputs data from guests’ application into player tracking system.
  • Assists with the implementation of on-site promotions and events.
  • Encourages guests on casino floor to sign up for players card program.
  • Takes photos of jackpot winners.
  • Issues cards and explains program to all new club members.
  • Promotes new club membership on the casino floor.
  • Generates cash vouchers & prize redemption vouchers.
  • Keeps work area in a neat and orderly appearance.
  • Works as a team with other departments and communicates clearly to solve guest concerns.
  • Must be able to maintain appropriate Gaming License.
  • Outstanding example of and a credit to Prairie Flower Casino.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

  • High School Diploma or GED preferred.
  • Must be computer literate, which includes operation of a windows computer, excel, word, and custom in house programs.
  • Excellent Guest Service and interpersonal skills required. Must have the ability to respond to common inquiries or complaints from guests.
  • Must be able to read, write, speak and understand English. Bilingual skills a plus.
  • Excellent written and oral communication skills required. Ability to interact and communicate with both groups and individuals.
  • Ability to read, analyze, and act upon information from data base.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • Regularly required to stand, walk, and sit. Using hands, grasp, handle, or feel objects, tools or controls.
  • Occasionally required to reach with hands and arms, climb, balance, stoop, kneel, and crouch.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
  • Must be able to operate in mentally and physically stressful situations.
  • May be exposed to a smoking environment.

The above description is intended to describe the general nature and level of the role. This is not intended to be a construed as an exhaustive list of all responsibilities, duties and skills required of the personnel assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary. The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

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