Patient Care Coordinator

Full-and Part-Time Employee Benefits

Medical, Dental, and Vision Insurance Cancer plan.

401(k) retirement plan with matching Accident plan.

Paid time off (PTO) program Critical life events plan.

Tuition and certification reimbursement Employee Assistance Program (EAP).

Group Term Life Insurance and AD&D Free parking at all locations.

Short term and Long term disability Mileage reimbursement for company travel.

Un-reimbursed medical and dependent care.

POSITION SUMMARY

The Patient Care Coordinator supervises assigned team members and coordinates their daily activities including coordination of interdisciplinary plan of care, assignment of patients/families to nursing staff, ensuring provision of appropriate interventions and support for the patient/family/caregiver by identifying their physical, psychological, social, economic and spiritual needs, and participating as an interdisciplinary team leader.

QUALIFICATIONS

Education: Graduation from an accredited school of nursing; Bachelor of Science in Nursing (BSN) preferred.

Licensure: Licensed as a Registered Nurse (RN) in Arkansas

Experience: Minimum of three years nursing experience in a hospital, home health agency, hospice, or related program. One-year supervisory experience preferred.

Additional Requirements: Valid Arkansas driver’s license, personal automobile, auto insurance required. May be required to work flexible hours.

PRIMARY RESPONSIBILITIES

1. Supervises assigned team members and coordinates their daily activities.
2. Completes performance evaluations for all assigned staff members on a timely basis.
3. Makes patient care assignments to appropriate team members, including RNs, LPNs, CNAs, Social Workers and Chaplains.
4. Ensures Supervisory Aide Visits are made at least every 14 days by an RN.
5. Maintains up to date census within assigned team in computer and distributes to all departments/employees with a need to know. Communicates with billing department as needed.
6. Ensures IDG team member’s caseload is covered during times of absence. May also serve as supervisor, when assigned, for an additional team in time of another coordinator’s absence.
7. Assists in the coordination, development and revision of the patient’s Plan of Care as needed.
8. Upon referral and request, obtains data on physical, psychological, social, and spiritual factors that may influence patient/family health status and needs.
9. Promotes effective written and verbal communication with patients, families, Interdisciplinary Team members, and other health care providers. Initiates communication with attending physician and other community resources to report changes and coordinate optimal care and use of resources for assigned patients/families.
10. Maintains up-to-date patient records so that problems, interventions, and goals are accurately and clearly stated and changes are reflected as they occur.
11. Promotes education on hospice and hospice care for patients, families, other team members. Teaches families and caregivers appropriate techniques for providing patient care.
12. Uses equipment and supplies effectively and efficiently. Orders supplies, medications, and equipment as needed.
13. Facilitates interdisciplinary team meetings, case conferences and other care planning meetings. Maintains IDT records as assigned.
14. Coordinates medical/nursing student’s rotation through Arkansas Hospice, Inc. Serves as a point of contact for university instructors as assigned.
15. Supervises CNAs/RNs/LPNs per state health and federal regulations and Arkansas Hospice policy.
16. Participates actively in Quality Improvement Program. Ensures assigned team members are charting accurately and in accordance with Arkansas Hospice, Inc. policies and procedures.
17. Serves on clinical committees as assigned or requested.
18. Participates in community programs for the purpose of providing education and information about Arkansas Hospice, Inc. services to the community.
19. Rotates clinical administrative on-call to coordinate 24-hour support to direct care on call staff.
20. Communicates with Area Manager as needed to keep him/her informed of any questions/concerns in the office.
21. Acts as RN in charge of office in absence of Area Manager as assigned. In this instance, reports directly to Program Director or VP of Clinical Services/Designee.
22. Assists with new employee orientation. Coordinates orientation schedule with other team members and serves as a mentor to new staff.
23. Implements a system of ongoing evaluation of staff and patient care.
24. Ensures adequate staffing is maintained:
    • Participates in the selection and assignment of staff.
    • Conducts interviews for clinical staff positions as needed.
    • Recommends hiring, retention, and termination of personnel to the Area Manager
25. Maintains strict confidentiality at all times.

26. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation.

27. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.

28. Adheres to all organizational and departmental policies and procedures.

29. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.

30. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.

31. Performs other duties as assigned.

OFF SITE LOCATIONS:

1. Coordinates referrals and admissions
2. Maintains referral log

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness and a working knowledge of oncology.

2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families.

3. Knowledge and acceptance of hospice philosophy and principles of care.

4. Skill in organizing and prioritizing workloads to meet deadlines.

5. Ability to recognize both positive and negative aspects of death and grief.

6. Ability to effectively supervise the work of assigned staff.

7. Ability to communicate effectively both orally and in writing.

8. Ability to communicate effectively with co-workers and other customers.

9. Ability to follow basic safety policies and procedures.

10. Ability to use good judgment and to maintain confidentiality of information.

11. Ability to work as a team player.

12. Ability to demonstrate tact, resourcefulness, patience and dedication.

13. Ability to accept direction and adhere to policies and procedures.

14. Ability to work in a fast-paced environment.

This position is designated as a safety sensitive position because it requires the regular handling of confidential and/or proprietary Arkansas Hospice and patient information, performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. Any lapse of attention could have a significant impact on Arkansas Hospice and/or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine

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