Current jobs related to Help Desk Technician - Schenectady - cb20

  • PC Technician

    2 months ago

    Schenectady, United States Liberty Full time

    PC TechnicianLocation: Schenectady, NY FLSA: Non-Exempt Reports To: Systems Manager Physical Requirements: Employee is regularly required to sit at a computer for extended periods of time. Ability to work in a confined area. Moderate noise level (business office with computers, phone and printers). Ability to lift 20 pounds on occasion. Stand, walk, kneel...

  • PC Technician

    4 months ago

    Schenectady, United States Liberty ARC Full time

    Job DescriptionJob DescriptionPC TechnicianLocation: Schenectady, NYFLSA: Non-ExemptReports To: Systems Manager Physical Requirements: Employee is regularly required to sit at a computer for extended periods of time. Ability to work in a confined area. Moderate noise level (business office with computers, phone and printers). Ability to lift 20 pounds on...

  • Gas Technician

    2 weeks ago

    Schenectady, New York, United States RECONN Full time

    Job OverviewWe are seeking a skilled Gas Technician to join our team at RECONN, a leading underground utility locating company. As a Gas Technician, you will play a critical role in ensuring the safety and integrity of our gas infrastructure.Key ResponsibilitiesConduct visual inspections of gas meters to identify leaks and corrosionReport to work areas on...

  • Radiology Technician

    13 hours ago

    Schenectady, New York, United States Advantis Medical Full time

    Job Title: Travel Radiology TechnicianAdvantis Medical is seeking a skilled Radiology Technician for a travel job in New York.Job DetailsSpecialty: Radiology TechnicianDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 40 hours per weekShift: 8 hours, eveningsEmployment Type: TravelAs a leading travel nurse agency, Advantis Medical offers a...

  • Technician I

    1 month ago

    Schenectady, United States STAUBACH BARROR WATER SYSTEMS INC Full time

    Job DescriptionJob DescriptionService TechnicianAqua PureWe are a water purification company specializing in hospital and industrial settings. This is a unique opportunity in a highly specialized field. Our Service technicians are specially trained according to federal standards to provide the highest quality of service. We are looking for the right...

  • Assembly Technician

    3 days ago

    Schenectady, New York, United States Jupiter Bach Full time

    Assembly Technician Job Summary:We are seeking a skilled Assembly Technician to join our team at Jupiter Bach. As an Assembly Technician, you will play a critical role in receiving, preparing, and assembling fiberglass panels for delivery to our customers.Key Responsibilities:Receive, transport, and unpack parts for assemblyUnpack, stage, and prep parts for...

  • Lead Maintenance Technician

    3 weeks ago

    Schenectady, United States Kingsway Community Full time

    Job Type Full-time Description Kingsway is a locally-owned and family-operated senior living community located on a 25-acre campus in the Woodlawn section of Schenectady, New York. Since 1975. We are committed to uphold a tradition of excellence while providing compassion, respect, and dignity for each individual entrusted to our care. At Kingsway, not only...

  • Automotive Technician

    7 days ago

    Schenectady, New York, United States The Lia Group Full time

    {"title": "Express/Lube Automotive Technician", "description": "Job SummaryWe are seeking an experienced Express/Lube Automotive Technician to join our team at Lia Toyota Colonie. As an Express/Lube Automotive Technician, you will be responsible for performing a variety of tasks, including oil changes, tire rotations, and other routine maintenance...

  • Patient Care Technician

    4 months ago

    Schenectady, United States American Renal Associates Full time

    Dialysis Patient Care Technician Our Patient Care Technicians provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as END Stage Renal Disease (ESRD). As a PCT you will monitor patients before, during, and after dialysis treatment including measuring and recording stats, initiating cannulation,...

  • Pharmacy Technician

    7 days ago

    Schenectady, New York, United States Price Chopper Supermarkets-Market 32 Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Price Chopper Supermarkets-Market 32. As a Pharmacy Technician, you will play a critical role in maintaining the workflow, organization, and continuity of prescription processing.Key ResponsibilitiesReceive and process pharmacy phone calls, identifying and retrieving...

  • Auto Body Collision Technician

    4 months ago

    Schenectady, United States MOHAWK Auto Group Full time

    Job DescriptionJob DescriptionMohawk Honda offers a variety of career paths for you to grow with us. Recognized as a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture. We are currently looking for Body Technicians to join our Collision Team. Responsibilities include: Assisting in Repairs: As an auto...

  • Technician Support Analyst

    4 weeks ago

    Schenectady, United States Genpact Full time

    With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...

  • Technician Support Analyst

    4 weeks ago

    Schenectady, United States Genpact Full time

    With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Technician Support Analyst

    4 weeks ago

    Schenectady, United States Genpact Full time

    With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Gas Technician

    4 months ago

    Schenectady, United States RECONN Full time

    Job DescriptionJob DescriptionJob Description:The starting pay is $19. 00 per hour + $5. 00 per hour for personal vehicle use/expenses, after training.Are you looking to jump-start your growth in your professional career? How about working for one of the fastest-growing underground utility locating companies in the nation? If you are a quality-conscious,...

  • Field Equipment Technician

    1 month ago

    Schenectady, United States THOMPSON & JOHNSON EQUIPMENT CO INC Full time $26 - $36

    Job DescriptionJob DescriptionAre you a skilled mechanic looking for an exciting opportunity to work on the road while providing exceptional customer service? We’re seeking experienced professionals to join our team and be the face of Thompson and Johnson Equipment based out of our Schenectady branch. As a Forklift Road Service Technician/Mechanic with...

  • Assembly Technician

    2 weeks ago

    Schenectady, New York, United States Jupiter Bach Full time

    Job SummaryJupiter Bach is seeking a skilled Assembly Technician to join our team in the wind turbine industry. As a key member of our assembly team, you will play a critical role in helping us increase the global share of sustainable energy.Key Responsibilities:Receive, prepare, and assemble fiberglass panels for delivery to customers.Unpack, stage, and...

  • Traveling Catheterization Laboratory Technician

    2 weeks ago

    Schenectady, New York, United States Host Healthcare Full time

    Job Opportunity with Host HealthcareAbout the PositionHost Healthcare, a leading travel healthcare company, is seeking a skilled Catheterization Laboratory Technician to join our team. As a mobile Interventional Radiology Specialist, you will have the opportunity to work in various healthcare settings, providing high-quality patient care and contributing to...

  • Paint Processing Technician

    3 weeks ago

    Schenectady, New York, United States GreenSheen Paint Full time

    Job Overview:We are seeking a dedicated and reliable Paint Processing Technician to join our team at GreenSheen Paint. This role is essential in ensuring the efficient handling and processing of paint materials.Key Responsibilities:Sort and categorize paint based on quality and color.Open and consolidate paint containers for further processing, ensuring...

  • Equipment Technician

    14 hours ago

    Schenectady, United States Innovative Renal Care Full time

    Equipment Technician In this role you will ensure that all equipment functions properly and safely, enabling our team to provide essential dialysis treatment. This involves performing repairs, maintenance, and quality checks on medical equipment and water systems. Associate degree in electronics or related training and work experience is preferred. Previous...

Help Desk Technician

4 months ago

Schenectady, United States cb20 Full time
Job DescriptionJob DescriptionSalary: $17.00 - $20.00 per hour, based on experience

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

 

This is an excellent entry level IT opportunity


Summary

  

As a Help Desk Technician, you will take direction from a cb20 customer and provide Tier 1 and Tier 2 support to the customer's end users. The role is responsible for providing customers with technical support, remotely and/or on-site, so that they can complete the core and essential duties of their roles with functional, required equipment. The Help Desk Technician will review, triage, and resolve user tickets, escalating as necessary; and should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Help Desk Technician applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing an elevated level of professionalism and day-to-day customer service is essential to the role. The Help Desk Technician will take direction from a cb20 customer and site to site travel may be required.

 

Duties and Responsibilities

 

  • Perform customer support to clients via telephone, chat, email support, or tickets.

 

  • Document all pertinent end user information in ticketing system.

 

  • Triaging and providing issue resolutions to customers.

 

  • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices.

 

  • Provide connectivity support for user’s devices.

 

  • Configure and install software for end user devices such as laptops, workstations, and tablets.

 

  • Support the systems and networks of customers.

 

  • Provide exemplary customer service.

 

  • Perform customer call backs as required.

 

  • Using problem-solving and people skills to ensure swift resolutions to technical issues.

 

  • Troubleshooting, and diagnosing error messages and failures.

 

  • Provide Tier 1 and Tier 2 support.

 

  • Ensure system backups are completed.

 

  • Create and maintain client and support documentation

 

  • Effectively manage length of calls, handle time, and after call work.

 

Qualifications Requirements/Job Specifications

 

Education:       Associates degree in Computer Science OR equivalent combination of education and work experience. Desired: CompTIA A+ Certification.

 

Experience:     0-3 years of IT experience.

 

Working time:  Monday - Friday; normal business hours. 35+ hours/week. All other times as defined by the demands of the customers and department’s needs.

 

Lifting:              Typically, no lifting more than 25 lbs.