GA Uplift Success Coach

GA Uplift - Employee Resource Network

Success Coach ***THIS IS A GRANT-FUNDED POSITION through December 2025

Job Summary

In an effort to expand the services Rainbow Village offers, we are seeking a Success Coach that would aide in providing homelessness prevention support. This position is being created in partnership with Georgia Uplift.

In partnership with several organizations providing services to individuals with intellectual and developmental disabilities, the Success Coach is responsible for supporting frontline employees to mitigate or remove barriers to maintaining employment by linking them with resources and/or coaching them through crisis situations. Monitor job performance, progress and identify various challenges for retaining employment, address those challenges, develop retention strategies, and maintain communication until resolved including follow up. Must be able to keep accurate and timely records of interactions, ensuring close contact, case management, and strong working relationships with various HR staff. Build rapport and trust among employees seeking assistance, maintaining confidentiality, and providing exceptional customer service.

Essential Job Duties & Responsibilities

• Develop and maintain supportive relationships with employees, supervisors, and HR staff to manage any and all challenges that employees might face in retaining employment by providing necessary supportive services.  Maintain excellent work relationships with staff, working in coordination and providing support when needed.
• Develop and implement strategies for successful outreach and relationship building among the target employees.  Assist with marketing the Employee Resource Network (ERN) services.
• Travel to worksites, public spaces or neutral offices to meet employees seeking assistance on a schedule that is flexible and in the best interest of the employee to the best extent possible.
• Assist employees serving as a liaison with employers if needed, in issues related to retention with the goal of successful employment retention for long-term success.
• Present services for staff or other meetings where frontline staff are in attendance.
• Initiate and maintain relationships with representatives from a variety of community-based resources available to support vulnerable persons.  Meet and greet representatives to introduce the ERN project and garner their support.
• Develop and maintain a working knowledge of public resources (e.g. TANF, WIC, SNAP, childcare subsidies, Medicaid, etc.) available to support persons with financial vulnerabilities.
• Responsible for updating and maintaining accurate and timely records of all activities and submitting reports as requested.
• Responsible for updating and maintaining client hard copy and database files with the highest level of detail and timeliness possible.
• Conduct research, interviews and collect information necessary for, and produce, success stories to be utilized in reports, grants, and publications.
• Maintain, analyze, and explain data on all aspects of retention for presentations, reports and compliance purposes for both internal and external stakeholders.
• Actively working towards accomplishing and meeting program goals as outlined within contracts, while keeping the employee at the front of mind.
• Meets with the leadership team as requested to share project information related to operations and results and is responsive to other requests.
• Must be able to travel daily and maintain a flexible schedule that may include evenings and weekends, as needed.

Other Job Duties & Responsibilities

• Represent employer as needed, attend assigned meetings, and assist with special projects.

• Other duties as assigned.

Core Competencies

• Customer Service: works with internal and external customers to understand needs in order to meet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintaining positive relationships while accomplishing objectives; demonstrates emotional intelligence with an ability to balance an empathy forward response.
• Problem Solving: recognizes opportunities to act accordingly; responds with action rather than waiting for direction; maintain a level-headed approach in demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks.
• Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success.
• Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.
• Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.
• Learning Agility: willingness and desire to absorb new information readily and to put it into practice effectively; avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different concepts. Seeks feedback to improve learning.

Job Qualifications

• • Minimum of three years of experience in a social/human service agency or nonprofit.
    
    

• Bachelor's degree in Social Work, Human Services, Counseling, or related field; Master's degree preferred. Certified life coaches will also be considered.

• An in-depth understanding of  Motivational Interviewing and Trauma-Informed Care.
• Familiarity with the needs of the low-income population and collaborative work experiences.
• Experience with data collection, database management, and MS Office.
• Strong organizational skills and the ability to communicate effectively with diverse individuals/ groups while maintaining confidentiality and use of appropriate discretion.
• Capacity to function in a fast-paced environment with minimal supervision, follow directions, handle multiple tasks simultaneously, and manage stressful situations effectively.
• Must be able to travel between locations, without issues, by way of own means.
• Flexible schedule to work outside of normal business hours to meet employee needs and to attend trainings and meetings.
• Bilingual in oral and written English and Spanish a plus
• Must be flexible and have a good sense of humor. 

Physical Demands/Work Environment

This job operates in a professional office environment as well as within the community and at partnering organization’s locations. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.  Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the employer. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Supervisory

This position does not have any supervisory responsibilities.