Support Desk Analyst
2 weeks ago
Support Desk Analyst – French Speaking – Remote
Embark on the next step in your career journey with Direct Travel
Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications.
This is a fully remote position.
Expedition Expectations
- Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems.
- Research with the clients (internal and external) to fully diagnose the issue then develop creative solutions and respond within established timelines.
- Provide consultative guidance to customers (internal and external) towards the resolution to their service issue.
- Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve.
- Effectively manage expectations that are set with customers (internal and external).
- Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve client (internal and external) issues/questions.
- Escalate unresolved client (internal and external) issues as necessary to ensure timely resolution.
- Routinely update the client on active issues to gain additional information or to advise of status of issues.
- Interface with other Direct Travel departments as necessary to resolve customer (internal and external) issues.
- Maintain working knowledge of all products that you support including new releases and new functionality.
Passport to Success
- Min of 1-2 years travel industry knowledge/experience
- Proficiency of at least one GDS - Apollo, Sabre or Amadeus.
- Knowledge of Concur, Deem, Cytric, Certify, GetThere or Zeno On-Line Booking tool experience
- Preference provided to Cytric and Amadeus applicants
- Demonstrate understanding of working principles of CRM (Customer Relationship Management).
- Able to think laterally in solving problems.
- Able to produce coherent instructions and relative documentation.
- Comfortable presenting to/meeting with internal/external staff of all levels.
- Knowledge of at least one GDS.
- Sound working knowledge of MS Office Products.
- Must speak French
&nb
-
Support Desk Analyst
3 weeks ago
Minneapolis, United States Direct Travel Full timeJob DescriptionJob DescriptionSupport Desk Analyst – French Speaking – Remote Embark on the next step in your career journey with Direct Travel! Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and...
-
Service Desk Analyst L1
2 weeks ago
Minneapolis, United States Superior Managed IT Full timeJob DescriptionJob DescriptionJob Purpose:Entry-level IT Service Desk Analyst serves as an analyst working in Superior’s service desk and providing Level 1 Support Team objectives to customers via remote connection. Their primary focus is providing end-user support of customer technology and addressing customer IT incidents.DutiesUnderstand Service Desk L1...
-
help desk end user support>
27 minutes ago
Minneapolis, United States Randstad Full timeRandstad - JobID: help-desk-end-user-support_minneapolis [Customer Service / Call Center] Are you looking to start a new career with a well established company? Then Randstad has the right job for you! We are currently seeking Help Desk Rep positions responsible for assisting customers with a variety of problems while offering supportive sales techniquesmore...
-
Help Desk Technician
Found in: beBee S US - 3 weeks ago
Minneapolis, United States Fredrikson & Byron Full timeWho We Are:Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally. Overview:We are seeking a talented professional to add to its well-respected IT team. If you want to be a part of an exceptional team and have the skills we are looking for, please apply for...
-
Help Desk Technician
Found in: beBee jobs US - 3 weeks ago
Minneapolis, Minnesota, United States Fredrikson & Byron Full timeWho We Are:Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.Overview:We are seeking a talented professional to add to its well-respected IT team. If you want to be a part of an exceptional team and have the skills we are looking for, please apply for...
-
Online Travel Booking Tool Analyst
2 weeks ago
Minneapolis, United States Direct Travel Full timeJob DescriptionJob DescriptionSupport Desk Analyst – French Speaking – Remote Embark on the next step in your career journey with Direct Travel! Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and...
-
Service Desk Associate
3 weeks ago
Minneapolis, United States Blue Star Partners LLC Full timeJob DescriptionJob DescriptionJob Title: Service Desk AssociateLocation: Remote in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed.Start Date: ASAP Duration: 1 yearHours/Week: 40 hours Rate: $25/hrContract Type: W2 Only (No 1099’s or Corp to Corp)Scope of Services:The Service Desk Associate is...
-
Business Analyst II
Found in: beBee S US - 3 weeks ago
Minneapolis, United States City of Minneapolis Full timePosition Description **This position is currently restricted to City of Minneapolis Employees that currently work in the Information Technology Department**Provide business analysis and business process analysis for funded projects.This position is located within the Information Technology Department. This role has been...
-
Service Desk Specialist
6 days ago
Minneapolis, United States CareerBuilder Full time**Job Title: Service Desk Specialist ** Location: Hybrid in Minneapolis Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. Start Date: ASAP Duration: 1 year Hours/Week: 40 hours Rate: $30-$32/hr Contract Type: W2 Only (No 1099s or Corp to Corp) ** Scope of Services:** The Service desk Specialist provides excellent...
-
Service Desk Specialist
2 weeks ago
Minneapolis, United States Blue Star Partners LLC Full timeJob DescriptionJob DescriptionJob Title: Service Desk SpecialistLocation: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed.Start Date: ASAP Duration: 1 yearHours/Week: 40 hours Rate: $30-$32/hrContract Type: W2 Only (No 1099’s or Corp to Corp)Scope of Services:The Service Desk Specialist...
-
Service Desk Specialist
1 week ago
Minneapolis, United States Blue Star Partners, LLC Full time**Job Title: Service Desk Specialist ** Location: Hybrid in Minneapolis – Must be on site for 2 weeks training. Needs to have the ability to be onsite when needed. Start Date: ASAP Duration: 1 year Hours/Week: 40 hours Rate: $30-$32/hr Contract Type: W2 Only (No 1099’s or Corp to Corp) ** Scope of Services:** The Service desk Specialist provides...
-
Desktop Support Technician_Plymouth
6 days ago
Minneapolis, United States Red Knight Solutions, LLC Full timeRed Knight Solutions is currently seeking a Desktop Support Specialist in Green River, WY.This is a long-term potential CTH opportunity. The pay will be $18.00(W2) . The conversion is typically around 6 months.Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align...
-
Desktop Support Technician_Plymouth
2 weeks ago
Minneapolis, United States Red Knight Solutions, LLC Full timeRed Knight Solutions is currently seeking a Desktop Support Specialist in Green River, WY. This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to...
-
Front Desk Supervisor
6 days ago
Minneapolis, United States Sherman Associates Full timeJob DescriptionAt Aloft Minneapolis, we're different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests...
-
Senior Business Analyst
1 week ago
Minneapolis, United States ShiftCode Analytics Full timeSENIOR BUSINESS ANALYST 12 MONTHS CONTRACT + 24 MONTHS EXT MINNEAPOLIS, MINNESOTA NEED LOCAL PROFILES ONLY HYBRID (2 DAYS/WEEK) VISA- NO CPT/H1B Intro: Client is currently seeking highly skilled and experienced Senior Business Analysts for their Wealth Management Technology Solutions department. The ideal candidate will have a strong background in Wealth...
-
Technical User Support Analyst
1 week ago
Minneapolis, United States IntePros Consulting Full timeTechnical User Support Analyst Contract Role - No C2C OnSite Pay Rate: $30/hr Bring your talents to an industry leader in medical technology and healthcare solutions - were a market leader and growing every day. You can be proud to part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own...
-
Technical User Support Analyst
1 week ago
Minneapolis, United States CareerBuilder Full timeTechnical User Support Analyst Contract Role - No C2C OnSite Pay Rate: $30/hr Bring your talents to an industry leader in medical technology and healthcare solutions - were a market leader and growing every day. You can be proud to part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own...
-
Senior Business Analyst
4 days ago
Minneapolis, United States ShiftCode Analytics Full timeSENIOR BUSINESS ANALYST12 MONTHS CONTRACT + 24 MONTHS EXTMINNEAPOLIS, MINNESOTANEED LOCAL PROFILES ONLYHYBRID (2 DAYS/WEEK)VISA- NO CPT/H1BIntro:Client is currently seeking highly skilled and experienced Senior Business Analysts for their Wealth Management Technology Solutions department. The ideal candidate will have a strong background in Wealth Management...
-
Front Desk Supervisor
2 weeks ago
Minneapolis, United States Aloft Downtown Minneapolis Full timeJob DescriptionJob DescriptionAt Aloft Minneapolis, we're different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you...
-
Front Desk Supervisor
2 weeks ago
Minneapolis, United States Sherman Associates Full timeJob Description At Aloft Minneapolis, we're different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they're not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests...