Field Service Technician

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Field Service MHE Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to electric forklifts, Conveyors, Case sealers, Palletizers, AutoStore robotics, racking, dock & doors, scissor lifts, tuggers, floor scrubbers and golf carts.

This Position is 100% Travel.

Key Job Responsibilities:

· Point of contact for customers

· Facilitate pm schedule

· Facilitate work/Repair request

· Facilitate teamwork schedule

· Provide shift coverage for PTO

· Willing to be On Call

· Communicate PTO coverage plans with customer

· Coordinate and drive warranty requests

· Facilitate outside vendor work (PO process and billing)

· Facilitate all outside of scope work

· Parts Ordering and Inventory Management (5S Inventory Skills)

· Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.

· Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.

· Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.

· Inspecting Equipment - Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.

· Communications - Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.

· Timely and accurate completion of all work orders and service records per the Concentric time standard.

· Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

· Safety

o All work must be completed in a safe manner.

o Safety requirements by customer and Concentric must be adhered to.

o Work areas will be maintained to ensure safety.

o Work areas will be kept clean and organized daily.

o Timely Completion of Safety training modules.

Key Performance Measurements:

· A score card that reflects performance in areas such as:

o PM Completion

o Tech Efficiency

o Customer Satisfaction

o Inventory Variance

o Work in Progress

o Safety

o Shop Cleanliness & 5S

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

· Other key performance indicators as assigned.

· High School or GED Diploma required.

· Must have a minimum of 5 years of Electric forklift experience.

· Strong Electrical troubleshooting skills, 480v,240v,24v, 48v.

· Able to read electrical schematics, wiring diagrams, hydraulic diagrams, pneumatic prints

· Ability to organize his/her own work and work independently, with limited supervision.

· Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

· Strong Mechanical troubleshooting skills.

· Basic plumbing skills.

· Basic handyman skills.

· Minimum 5 years’ experience as an Industrial Maintenance Tech/forklift technician/automation bots/technology savvy.

· Must have experience with Electric Forklifts (Crown preferred).

· Must understand how to troubleshoot and diagnose electrical components involving wiring diagrams and schematics, general abilities in laptop software to identify issues with automation equipment going offline.

· Manufacturer Training available on specific equipment for technician hired. Looking for someone with a strong skillset who is willing to learn, self-motivated, goal oriented, punctual and professional, strong communication skills, solution-based mindset who is looking to grow.

· Specialty tools will be provided but must have own hand tools and willing to purchase what is needed to be successful in the role.

· Strong technology skills, strong office skills, self-motivated, organization skills, great communication skills, relationship building skills, team building skills, and works well under pressure in all situations.

Electrical - 480V, VFD’s, Relays, Motor Controls, electric motors, HMI’s, Contactors, Timers, Proximity Sensors/Switches, Electro-Mechanical background, Industrial Batteries. Autostore brand robot experience a plus

Mechanical- Gear boxes, Chains, Sprockets, MHE Equipment/Electric Forklifts, Hydraulic systems, Dock and Door experience. Arc, Mig, and Tig welding experience preferred.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally, required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE), and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.