IT Desktop Support

2 weeks ago

Stafford, United States Puffer-Sweiven Full time
Job DescriptionJob Description

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Pressure Management
  • Isolation Valves & Actuation
  • Control Valves & Regulators
  • Process Control & Safety Systems
  • Oil & Gas Automation– fiscal custody metering, controls, and SCADA
  • Reliability Solutions & Services
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Job Title: IT Desktop Support Technician

  • Diagnose, research, and resolve endpoint technical issues
  • Responsible for deskside and remote support for operating systems, local applications, and access to a server or cloud-based applications
  • Utilize, create, and maintain documentation for existing and new systems
  • Travel to remote Company business sites as needed
  • Configure and support company softphones and telephony systems
  • Works on special projects or research as needed.
  • Support Cybersecurity tools
  • Assist with LAN/WAN management

QUALIFICATIONS:

Education/Knowledge:

  • Associate degree in STEM field or equivalent experience
  • Strong knowledge of operating systems
  • Strong knowledge of M365 and other desktop-based and cloud-based applications
  • Strong knowledge of TCP/IP networks
  • Strong knowledge of Active Directory concepts and administration utilities
  • Strong troubleshooting skills
  • Current Certification: A+, Network+, Security+, Cisco, Microsoft or ITIL

Experience/Skills:

  • One year experience troubleshooting hardware, software, and networking

COMPETENCIES:

  • Interest and aptitude for developing Cybersecurity skills
  • Must be customer focused and team-oriented
  • Solid verbal and written communication skills
  • Able to handle multiple tasks simultaneously and prioritize

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