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Team Lead Guest Services

2 months ago

Kirkwood, United States Vail Resorts Full time
Job DescriptionJob Description

 

Continue Your Experience of a Lifetime
Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.  

 

As you move from season to season, or begin a year-round career, you’ll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you. 

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary: 

The Team Lead Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, and take guest messages. When necessary the Lead Guest Services Attendant will handle escalated calls and guest issues, promptly and with the utmost professionalism. 

  

Job Specifications: 

  • Expected Pay Range: $23.00 - $24.76 / hour  

  • Shift & Schedule Availability: Full Time

  • Skill Level: Team Lead

 

Job Responsibilities:

  • Responsible for ongoing training and development of new and existing staff 

  • Supervise shifts- handling escalations, room moves, team needs, and tasks assigned by the manager 

  • Receive housekeeping requests from guests, owners, and employees and dispatch them to the appropriate housekeeping department. 

  • Receive maintenance requests from guests, owners, and employees and dispatch out to the appropriate Property Management office, and log all calls. 

  • Dispatch Emergency Services per established procedures, log all dispatches and contact additional agencies/resources as needed. 

  • Explain guest pay folios over the telephone and e-mail receipts. 

  • Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary. 

  • Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.  

  • Other duties as assigned 

  

Job Requirements: 

  • High school diploma or equivalent - required 

  • Previous experience in guest service – required 

  • Ability to work outside, on your feet, in all weather conditions for long periods of time 

  • Microsoft office proficiency - required 

  • Flexible schedule including weekends and holidays- required 

  • Read, write, speak, and comprehend English - required 

  • College degree - preferred 

  • Previous experience in Lodging/Hospitality/Call Center - preferred 

  • Previous supervisory experience - preferred 

 

The expected pay range is $23.00 - $24.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  503063
Reference Date: 07/18/2024 
Job Code Function: Guest Services