Dispatcher - 2nd Shift

About us:

Universal Atlantic System

Headquartered in suburban Philadelphia, UAS is a national provider of integrated security services protecting over $15 billion in commercial assets for a wide variety of clients, including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores, and retailers. Since 1972, UAS has been a leading provider of physical security systems serving local, regional, multi-location, and national accounts throughout the US and Canada, helping them become safer, more secure, operationally superior, and more profitable.

Role Overview
Monitors, responds to and follows up regarding alarm activity and customer requests in an effective and professional manner.

Status: Full-Time, Non-exempt

Key Responsibilities

• Monitors, responds to, and dispatches on emergency signals.
• Provides outstanding customer service to incoming customer requests and inquiries.
• Ability to be proficient in the verification and dispatching of alarms to police/fire agencies.
• Ability to work within the defined company and Central Station policies.
• Maintain and meet minimum quality and production standards set for the position.
• Process basic data changes to customers’ accounts.
• Ability to multi-task in a dynamic fast paced environment.
• Ability to work independently as well as within a strong harmonious team.
• Excellent problem solving & communication skills.
• Excellent computer and phone skills.
• After 90 days of employment position is required to pass the CSAA level 1 certification to maintain employment.
• This position will be required to work weekend and holiday hours.
• All other duties as assigned.

Qualifications

• High school diploma
• One year of customer service or related experience, or equivalent experience
• Must have a working knowledge of Microsoft applications or desire and ability to learn
• Bilingual a Plus

Work Requirements:

• Position is considered sedentary and requires extended periods of PC exposure.