Dispatcher (1st, 2nd and 3rd Shifts Available

2 weeks ago

Paoli, United States Universal Atlantic Systems LLC (UAS) Full time
Job DescriptionJob Description

We are hiring for First, Second, and Third shifts

Universal Atlantic System
Headquartered in suburban Philadelphia, UAS, a subsidiary of Zeus Fire and Security, is a national provider of integrated security services protecting over $15 billion in commercial assets for a wide variety of clients, including equipment rental dealers, asset-intensive outdoor facilities, food service providers, convenience stores, and retailers. Since 1972, UAS has been a leading provider of physical security systems serving local, regional, multi-location, and national accounts throughout the US and Canada, helping them become safer, more secure, operationally superior, and more profitable.

Company Overview
Join our dynamic team and play a vital role in ensuring the safety and security of our customers. We are dedicated to providing outstanding service and fostering a supportive work environment where every team member is valued.

Role Overview
As a Dispatcher, you will monitor, respond to, and follow up on alarm activity and customer requests effectively and professionally. This role offers the opportunity to work in a fast-paced environment where your problem-solving skills and attention to detail will make a difference.

Key Responsibilities

  • Monitor, respond to, and dispatch emergency signals promptly.
  • Provide exceptional customer service in response to incoming requests and inquiries.
  • Proficiently verify and dispatch alarms to police and fire agencies.
  • Work within defined company and Central Station policies.
  • Maintain and meet minimum quality and production standards.
  • Process basic data changes to customer accounts.
  • Multi-task effectively in a dynamic, fast-paced environment.
  • Work independently and contribute positively to a strong team environment.
  • Exhibit excellent problem-solving, communication, computer, and phone skills.
  • Successfully pass the CSAA Level 1 certification after 90 days of employment.
  • Availability to work weekends and holidays as required.
  • Perform all other duties as assigned.

Qualifications

  • High school diploma or equivalent.
  • At least one year of customer service or related experience.
  • Proficiency in Microsoft applications or a willingness to learn.
  • Bilingual skills are a plus.

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