IT Support Specialist
4 weeks ago
**This is not a remote position, selected candidate will be required to work onsite.
Position Summary
Primary responsibilities will be to provide technical assistance to our associates. This includes ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. Understands and completes job responsibilities in accordance with federal and state regulations.
Essential Job Functions
- Follows all established bank policies and procedures. Follows all federal and state regulations including customer privacy and information security.
- Provide IT assistance to associates and customers according to our Culture of CARE.
- Training end-users on hardware functionality and software programs.
- Monitoring hardware, software, and system performance metrics.
- Upgrading computer hardware, software, and systems.
- Resolving IT help desk issues in a timely manner. This may include collaborating with others to resolve problems.
- Provide the highest level of customer service and accuracy at all times.
- Assists with maintenance, configuration and troubleshooting of network hardware and the virtual systems, wireless network, internet, intranet systems, and bank’s website.
- Assists with the management of Active Directory and group policy.
- Responsible for the daily review of system reports provided by the bank’s technology partners and follow up on any issued presented.
- Performs routine maintenance on servers, desktops, and printers including but not limited to maintenance and updating firmware.
Equipment Used
Utilizes a variety of office equipment including computer, printer, servers, fax machine, copy machine, and telephone.
Minimum Qualifications
- High school diploma or equivalent required; applicable college degree and/or equivalent work experience preferred.
- Superior understanding of computer hardware and software systems.
- Proficient with Microsoft Office 365 or related software.
- Ability to explain technical issues to technical and nontechnical employees, customers or vendors.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- Have a valid driver’s license and the ability to drive.
- Highly organized with excellent follow through and follow up skills.
- Ability to prioritize and manage multiple simultaneous assignments and handle special assignments from management as required.
Competencies
- Respect & Community according to our Culture of CARE:
- Establishes and maintains respectful and cooperative working relationships.
- Demonstrates respect for individuals in all forms of communication.
- Supports team and bank goals and objectives.
- Demonstrates respect for a positive, diverse work environment and bank community.
- Handles interpersonal conflicts constructively.
- Communication: Communicates well (written and verbal), delivers presentations, has good listening skills.
- Ethics: Honest, accountable, maintains confidentiality.
- Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
- Problem Solving: Strives to understand contributing factors, works to resolve complex situations.
Culture of CARE
Communication: Shares information, expresses ideas so they are understood, listens actively to information presented by others, keeps all parties informed
Associate Experience: Associate regularly treats co-associates with Respect and Integrity, is a Champion of excellence in their work, and has an attitude of Humility (RICH).
Recognition & Development: Seeks new challenges and increased responsibility, seeks and participates in learning and development opportunities, recognizes co-associates for their contributions.
External Customer Experience: We gain insights into our customer needs by identifying opportunities; build and/or deliver solutions that meet or exceed customer expectations; establish and maintain customer relationship.
Working Conditions
Work is performed largely in an office environment, normal business hours with some on call hours. Deadline pressure is an integral part of the job. Regular mental and visual concentration for computer usage and reading/assimilating complex and technical compliance information is required. Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 15 pounds of office supplies and/or documents throughout work shift.
Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation.
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