Social Service Specialist
3 weeks ago
Location : La Crosse, WI
Job Type: Full Time
Department: Human Services
Division: Human Services-Justice Support Services
Opening Date: 05/29/2024
Overview
Are you passionate about serving your community and eager to grow in a supportive environment?
Join La Crosse County and take the next step in your career.
Embrace a full-time position with a work schedule that allows for work-life balance. We are committed to creating a supportive and inclusive work environment and offer the opportunity to become part of an organization that values all team members and respects diversity.
This role provides office/clerical support, justice-system and resource navigation, and extraordinary customer service to participants in the Justice Support Services Section of the Human Services Department as well as various other community members and stakeholders. Duties involve assisting individuals transitioning from incarceration or other justice-system involvement back into the community through resource navigation and support, monitoring daily activities of participants who are court ordered to electronic monitoring and recording and reporting this information, facilitating drug and alcohol testing, and assisting. This role interacts with several agencies and persons, including jail inmates, community resources, and justice-system partners. There is a strong preference for candidates who bring lived experience to the role. The schedule is primarily 7:15am-4:15pm, Monday through Friday, with occasional evening or Saturday hours as needed by the department.
Hourly wage range: $19.54- $23.33
We offer:
- A supportive, collaborative, inclusive, and diverse workforce.
- Ample opportunities for career learning, development, and growth.
- A culture of respect, teamwork, honesty, and integrity.
- The chance to serve your community in a purposeful and meaningful way.
- Flexibility with generous paid time-off benefits.
- The Wisconsin Retirement System
- Great health insurance
- Comprehensive dental coverage
- Life insurance with disability options
Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback and demonstrates ability to learn and apply.
Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking.
Demonstrates flexibility, acceptance of change and emotional intelligence.
Takes initiative and demonstrates the ability to think critically and strategically.
Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work.
Demonstrates ability to build and maintain effective relationships.
Contributes positively to an inclusive workplace.
Assists program clients with all aspects of case conditions that they are required to meet.
Maintains confidentiality of client-related information, maintains respectful treatment of clients, and adheres to the La Crosse County Standards of Conduct in the Administrative Code (3.08).
Maintains skill and competence levels as policies and procedures change by attending department/staff meetings and by participating in continuing training as required and appropriate.
This role provides a variety of services including, but not limited to:
- Frequent contact with participants and many external stakeholders (i.e. court, law enforcement, community agencies, family members, and the general public).
- Arranges for or assists participants with a range of supportive services to facilitate reaching their goals, i.e. financial, housing, access to social and physical supports, physical navigation of courthouse and/or transportation to community resources.
- Engages and facilitates relationships with community agencies. Hooks up GPS and Remote Breath devices for participants. Advises the participants of the program rules and the operation of the device. This function requires physical contact with participant. Trouble-shoots equipment issues, submits schedules, accesses GPS database, reviews reports and documents notable events. Observes participant alcohol and drug testing, documents notable events, and delivers samples to the lab for testing.
- Gathers and organizes data and generates reports as assigned.
- Assists professional staff in delivery of services or functions.
- Interviews clients to assist professional staff such as determining eligibility for services and providing referral information.
- Assists in maintaining case records and reports.
- Organizes and disseminate documents, reports and letters.
- Keeps basic records and routine supportive paperwork.
- Tracks clients, caseloads or service programs.
- Conducts risk and needs assessments.
- Receives referrals via phone, walk-in, mail or computer and enter information in computer database.
- Gathers necessary data in order to provide options to people accessing JSS services.
- Performs administrative duties: answers phone, takes messages, handles inquiries, and refers callers to appropriate personnel and/or resources. Completes progress notes and submits written correspondence to internal and external stakeholders, and uses various office equipment (i.e. computer, telephone, copier, and fax).
- Ability to communicate effectively with a variety of persons, including jail inmates, and to deal with the public and to establish good working relationships with County officials, related agencies and other employees.
- Ability to keenly observe activities of program participants.
- Ability to operate general office equipment such as word processor and copying machines. Ability to make simple computations either manually or by machine.
- Aptitude for administrative operations.
- Ability to manage different types of electronic monitoring equipment.
- Ability to understand and carry out oral and written instructions of specific nature. Ability to read, write and calculate release dates.
- Ability to enter data accurately, perform basic word processing functions, use e-mail and other computer programs. Ability to work with confidential records and keep confidentiality.
- Ability to use independent judgment in carrying out assigned tasks.
- Ability to keep a variety of records.
- Graduation from an accredited high school or GED.
- Previous experience in an office setting or customer service position with proven record of handling attention to details accurately and follow-up/thoroughness skills.
- Experience using computer databases, web-based programs and other computer software. Experience using GPS (global positioning) software is a plus.
- There is a strong preference for candidates who bring lived experience to the role.
- Preference for persons who have worked with the jail inmate population.
- Experience working with persons who are chemically dependent or who have mental illness is helpful. Good interpersonal and verbal skills for dealing appropriately with jail inmates and the public.
- Must be patient, have pleasant disposition and ability to multitask while displaying a calm demeanor.
- Must have flexibility in availability for work which will include weekday, weekend, holiday and evening hours.
Employees in this class are offered a comprehensive benefit package including:
~Health Insurance
~Dental Insurance
~Life Insurance
~Wisconsin Retirement System
~Vacation
~Sick Leave
~Holidays
~Deferred Compensation
~Section 125 - Flexible Spending Account
For a more detailed overview of each of these benefits, please click
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