Customer Service Representative

4 weeks ago

Douglasville, United States ASSOCIATED PACKAGING INCORPORATED Full time
Job DescriptionJob Description

Associated Packaging is looking for amazing and talented people like you Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more

The Sales and Ops Coordinator assists and communicates with customers, vendors, sales partners, and fellow employees in a courteous and professional manner by performing their duties.


Key Duties & Responsibilities:

  • Assist and support sales partners, branch personnel and customers relative to all aspects of sales, vendor sourcing, cost management, and development.
  • Research all information on orders in history and files before ordering materials from vendors.
  • Key sales requisitions, bills of lading and purchase orders relative to orders received from sales or customers.
  • Coordinates with vendors and sales partners to obtain specific information relative to material before placing orders.
  • Handles sourcing of material as required by customers and sales partners.
  • Aids in product development, specifications and samples
  • Process orders to vendors via email, phone, or fax.
  • Verify any freight charges on orders and obtain proof of delivery as needed.
  • Match acknowledgments to purchase orders and resolve any discrepancies. Send customer order acknowledgments as required.
  • Resolve problems on damaged items by coordinating with vendors and customers; issue credits and debits as needed.
  • Assist in researching and resolving problems relative to month-end circling (inventory reporting).
  • Assists accounts receivable agent in resolving past due invoices with customers. Issue credits and debits as needed.
  • Review daily and take immediate action, when necessary, on the purchase order expedite and follow up reports.
  • Select sales requisitions and process vendor payables for billing/invoicing customers.
  • Assist with physical inventory of material, parts & machinery.
  • Assist Branch Manager with daily operations.
  • Work with third-party sources and customer portals to facilitate customer orders/billing.
  • Assist with verifying outbound shipments for the warehouse.
  • Provide assistance to other employees as needed.
  • Operational support (inventory control, consignments, 3PL’s, A/R review, machine deals, CSR training…).
  • Complete special projects as assigned by the Operations Department, Branch Manager, or Vice-President of Sales.
  • Review purchasing reports and place stock orders accordingly for shared inventory and higher moving items.
  • Other duties may be assigned.
  • Process Freight invoicing for local carrier and parcel services.
  • Maintain monthly machine billings – rentals, leases, demo’s
  • Place machine orders, bill downpayments, schedule installations upon machine arrival
  • Run and verify daily billing

Education and/or Experience:

Should have a demonstrated ability to:

Prepare and present comprehensive and clear oral and written reports.

Establish and maintain cooperative and effective working relationships within an office.

Follow company policies and procedures.

Calculate figures and amounts such as discounts, interests, commissions, percentages and downpayments.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Physical Demands and Special Circumstances: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Light work, requiring exerting up to 20 pounds of force occasionally and /or up to 10 pounds of force frequently. This is largely a sedentary role; however, some filing is required which requires the ability to lift files, open filing cabinets, lift file boxes, bend and/or stand on a stool as necessary.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

Standard Office Setting

This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Why work at Associated Packaging, Inc.?

Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.

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