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Customer Service Manager

4 months ago

Douglasville, United States MAU Workforce Solutions Full time

MAU is hiring a Customer Service Manager for our client in Douglasville, GA. As a Customer Service Manager, you will perform managerial and administrative work overseeing the company's customer service and meter services divisions. This includes planning, organizing, and managing employees in these respective divisions with independent judgment and decision-making discretion. This is a direct-hire opportunity.


Shift Information:

  • 7:30 AM – 5:30 PM
  • Every other Friday off


Required Education and Experience:

  • Bachelor's degree in Business or related field
  • 8+ years of experience in business; OR
  • Equivalent combination of education and experience


General Requirements:

  • Knowledge of principles and practices of business management, customer service, billing, and collection techniques
  • Effectively deal with employees engaged in tedious and demanding customer relations work
  • Skill in supervising all aspects of the diverse functions
  • Knowledge of data processing and office systems
  • Effective communication skills, both verbal and written
  • Skill in working both conceptually and practically with accounting and bookkeeping tasks
  • Ability to plan, organize, and effectively communicate to all levels of employees within the company
  • Ability to set priorities and goals for division and to motivate employees
  • Ability to read and write to effectively complete tasks


Preferred Requirements:

  • Knowledge of meter reading techniques


Essential Functions:

  • Hire, manage, motivate, develop, evaluate, and terminate billing, customer service, and meter services staff
  • Prepare and manage the annual budget for the billing, customer service, and meter services department
  • Oversee fleet management and administration of the vehicles for the meter services field personnel
  • Review existing operations and set goals and objectives for the divisions
  • Ensure accurate billing for all customers following the guidelines provided in the Rules and Regulations of the company
  • Review Rules and Regulations and provide recommendations for improvement
  • Prepare, assign, and monitor goals and objectives
  • Prepare correspondence relating to inquiries requesting billing information for customers
  • Represent the company on disputed meter readings and billing issues
  • Resolve all issues and complaints
  • Utilize AMR data where available
  • Perform other tasks as assigned


Work Environment or Working Conditions:

  • Responsibilities are performed in a standard office environment


MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.


All Applicants must submit to background check and drug screening


Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position


EOE