Operations Manager-Commercial Service/Contract Charter Services

4 weeks ago

Cambridge, United States GO Riteway Transportation Group Full time
Job DescriptionJob DescriptionAre you looking for a new, rewarding career in a fast-paced industry? Do you have experience managing hospitality, transportation or retail operations and logistics? Seeking work at a growing company with strong core values?

We have the job for YOU

GO Riteway Transportation is seeking a detail-oriented, experienced Operations Professional to manage our commercial services operation. This manager will need to have a strong background in customer or client service, as well as management, but does not need to come from a transportation background. Strengths in logistics and operations are a plus

The manager will have onsite responsibility for administrative and operational activities in the Commercial Contract Division; including recruiting, managing dispatchers, porters, and drivers, and overseeing the commercial vehicle fleet. This position will be responsible for our UW Accessible Shuttle contract, Madison College Shuttle contract, Treasure Island Motor Coach shuttle contract, and Cambridge private ride services.

Compliance and safety regarding DOT regulations are important aspects of this role and the manager will be responsible for establishing and developing strategies that contribute to safe, on-time, and consistent service to all charter customers.

The position is responsible for ensuring the business runs efficiently and profitably. The manager will work closely with the sales team to understand and deliver on customer expectations.

KEY RESULT DUTIES

  1. Operational Duties such as hiring drivers and dispatching staff, implement booking software, and develop driver meetings and trainings
  2. Develop and Grow Charter Opportunities with Sales Team
  3. Strategize and collaborate with dispatching team for efficiencies and new solutions
  4. Ensure high-quality service for all customers

REQUIREMENTS

  • 3+ years of management experience in a relatable customer service industry preferred.
  • Strong problem-solving skills required. Candidates for this role should be able to think on their feet and make decisions quickly.
  • Associate's or Bachelor's Degree preferred.
  • Exceptional organizational skills. Ability to analyze and make a business case for all recommendations. Supports and empowers team. Highly computer literate.
  • Clean driving record and ability to obtain CDL license and Passenger endorsement (training and testing will provided).

We want you to join the GO Riteway Transportation Family If you are confident that you have what it takes to succeed in this Operations Manager role, APPLY NOW.

We Go the Extra Mile

EOE of Minorities/Females/Vets/Disability

GO Riteway’s origin as a premier ground transportation company began three generations ago with Riteway Bus Service, Inc. in 1957. Over the next 60 years, it continued to expand and provide the best, most dependable and safest transportation for business travelers, tourists, students and local residents.

Our fleet consists of school buses, motor coaches, shuttle coaches, limo coaches, executive sedans and vans. While we are based in Wisconsin, we also own Cardinal Buses in Indiana and will go anywhere in the United States.

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