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Operations Dispatcher

4 months ago

Hamilton, United States Butler County Regional Transit Authority Full time
Job DescriptionJob Description

Not a 9a - 5p person?

Organized and detailed?

Great personality?

This may be exactly what you are looking for

This position will work Tuesday-Friday 7:00 am-5:00 pm and Saturday 8:00 AM- 4:00 PM. Sunday and Monday off.

The Dispatcher is responsible for radio dispatch functions, client scheduling, and associated record-keeping duties.  The dispatcher will seek areas for scheduling improvement and drive efficiencies in cooperation with the Director of Operations.  The dispatcher will handle all incoming radio and telephone communication including advising vehicle operators and handling client inquiries including scheduling trips.  Additional functions may include operational reporting and acting in the absence of the Director of Operations.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

Essential Job Functions:

  • Operates base radio console equipment, transmitting and receiving routine and emergency messages from bus operators.
  • Enforces professional driver and radio conduct as outlined by BCRTA policies and procedures.
  • Efficiently takes customer calls for information on transit services and schedules requested trip reservations during operating hours.
  • Enters accurate trip data.
  • Familiarized with pricing of trips and areas covered by BCRTA services.
  • Prepares daily bus operator manifests, manages communication of changes, additions, cancellations during service and will be required to learn the scheduling and call center processes.  
  • Advises vehicle operators on standard operating procedures during emergencies and under unforeseen circumstances.
  • Advises clients on standard operating procedures.
  • Operates data terminals for input and management of information pertaining to daily public transit operations and general services in a quick and efficient manner.
  • Track and maintain accurate, statistical operating data.
  • Understands the importance of contracts and subcontracting out trips to other providers.
  • Manages daily route schedules for maximum efficiency, adjusts as necessary.
  • Coordinates with other Dispatch team members and management to provide consistent messages to internal and external clients. 
  • Prioritizes incoming communications and responses to provide superior customer service.
  • Effectively takes information on customer complaints, entering I-Reporter reports, and forwarding to appropriate coordinator or management.
  • Maintains composure and acts thoughtfully under pressure.
  • Promotes a positive public image of BCRTA and exceeds customer expectations.
  • Reports time off and any dispatch issues to the Director of Operations.
  • Performs assignments as directed by management.
  • Ability to perform duties of a Vehicle Operator as needed.
  • This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job.  Employees are required to perform other related functions as assigned.

REQUIREMENTS:

Physical & Visual Activities:

  • Constant periods of hearing, near and far acuity, depth perception, color vision.
  • Frequent periods of speaking and sitting.
  • Occasional periods of standing, squatting, walking, kneeling, reaching and twisting.

PHYSICAL DEMANDS:

Limited

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

Occasional exposure to exhaust fumes.
Usual office environment.

JOB QUALIFICATION REQUIREMENTS:

  1. Ability to negotiate, train and persuade.
  2. Ability to read and interpret documents and instruments.
  3. Ability to analyze problems and recommend corrective courses of action.
  4. Ability to multitask in a quick-paced environment without forgetting details
  5. Well developed oral and written communication ability.
  6. Demonstrates excellent command of the English language.
  7. Work under frequent periods of stress.
  8. Performs as an effective team player.
  9. Ability to perform simple math.
  10. Familiarity with Microsoft Office Applications

Experience:

At least one year experience as a vehicle operator and/or equivalent experience in dispatching or call center duties.

Education:

 High School diploma required. 

LICENSES/CERTIFICATIONS:

 Valid Ohio, Kentucky, or Indiana Driver License

 Benefits:

Medical, dental, vision, life insurance, and short-term disability coverage, 14% Ohio Public Employee   Retirement System Match, Paid Time Off up to 29 days per year Opportunities for advancement and   professional development.

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio. 

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "

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