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Practice Manager

3 months ago

Mount Sterling, United States STERLING HEALTH SOLUTIONS INC Full time
Job DescriptionJob Description

Sterling Health Solutions, Inc.

Job Description

Title: Practice Manager

Supervisor(s): Chief Operating Officer

Department: Administration

FLSA Status: Exempt

Effective Date: January 18, 2019

Job Summary

Under the direction of the Chief Operating Officer, the practice manager is responsible for assisting with day-to-day operations and management of the assigned facility.

Essential Job Duties

  • Financial Management accountabilities, including: Assists with the development of office operating budget and ensures office operates within budget. Take necessary corrective action to keep costs commensurate with the practice objectives and budget. Maintains inventory control processes and facilitates purchasing in accordance with established procedures. Manages facility assets in a responsible manner. Understands and adheres to all financial policies and procedures and leads others to do the same. Acts as a liaison to billing department to promote efficient claims processing.
  • Human Resources Management accountabilities, including: Responsible for payroll accuracy and timely approval. Job interviews and employee selection in a manner that supports effective staffing. Performs onboarding and orientation with new staff to promote employee engagement and staff productivity. Conducts staff and provider rounding on a regular basis. Initiates activities to promote employee and physician engagement. Utilizes formal and informal recognition resources to recognize staff and provider accomplishments. Demonstrates accountability and follow through on assignments, projects and tasks. Conducts training activities with staff and providers to support operational functions. Maintains effective staffing levels and adequate scheduling. Provides corrective action under the guidance of the Chief Operating Officer and Human Resources Specialist.
  • Information Management accountabilities, including: Understands and utilizes billing systems effectively. Maintains and ensures optimized utilization of telephone systems. Ensures compliance and appropriate utilization of information technology resources. Utilizes information technology to ensure accurate coding processes. Performs and participates in audits to ensure compliance and minimize organizational risk. Understands and abides by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI).
  • Leadership accountabilities, including: Provides operational leadership in a manner that promotes a consistent, effective culture. Demonstrates effective written, verbal and electronic communication that is professional in both content and delivery. Leads in a manner that promotes positive physician relations and encourages physicians and others to have a voice. Maintains functional relationships with others throughout the organization to draw upon their expertise and resources effectively. Inspires and motivates others toward organizational and personal goal achievement. Demonstrates effective interpersonal skills.
  • Clinical Care Management accountabilities, including: Exemplifies and promotes positive patient relations. Understands and empowers frontline employees and providers to utilize effective service recovery, as needed. Develops and promotes care delivery processes that are harmonious with the organization's healing commitments. Optimizes healthcare delivery processes to streamline an efficient patient flow. Understands quality improvement tools and methodology (i.e. 100% participation) and utilizes the same to improve both the delivery of extraordinary patient care and operational processes. Participates in, promotes, and utilizes patient feedback mechanisms, including patient surveys, to ensure extraordinary care.
  • Patient Care Delivery Systems accountabilities, including: Implements clinical policies and procedures and ensures patient care is delivered in accordance with the same. Develops and promotes adherence to clinical standards of care. Implements and monitors identified quality measures to promote effective patient care delivery.
  • Facility Management accountabilities, including: Promotes safety and security in all facilities by conducting regular safety inspections and monitoring the work environment for potential hazards and maintenance issues. Actively participates in emergency preparedness activities, including drills, simulations and training with staff and providers. Ensures that material safety data sheets (MSDS) are accessible and that staff is familiar with workplace hazards and the process of responding to workplace exposures, accidents, injuries and illnesses. Takes responsibility for all physical facility maintenance, including building repair, landscaping and housekeeping. Ensures that preventative maintenance, repairs, etc. are completed on a regular basis on all equipment, as required.
  • Accounts Receivable Management accountabilities, including: Understands and utilizes financial assistance practices, training staff and providers to do the same. As necessary, coordinates accounts receivable activities with the Billing Department. Understands and utilizes approved collection practices in the back office, training staff and providers to do the same. Understands and utilizes financial best practices, training staff and providers to do the same. Understands and utilizes approved registration practices in the front office, training staff and providers to do the same. Understands and utilizes financial scorecard measures to benchmark, monitor and improve financial and operational performance. Ensures accurate and compliant coding practices, training staff and providers to do the same, as applicable.
  • Other Management Responsibilities (Miscellaneous) accountabilities, including: Explores feasibility and practicality of innovations in patient care delivery and patient-provider interactions, (i.e. on-line customer interface). Provides and promotes positive public relations.
  • Actively participates in quality improvement initiatives.
  • Other tasks as assigned.

Education Requirements

Associates degree required in business administration and two years of medical practice management experience.

  • Bachelor's degree preferred, or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties.
  • Four years of healthcare leadership experience.
  • Experience developing relationships with physicians
  • Strong computer skills, including proficiency in word-processing, spreadsheet, and advanced computer applications (i.e. database and/or presentations)
  • Demonstrated leadership, personal and professional ethics, and an ability to inspire and motivate others.

Skills Requirements

  • Leadership and analytical skills are very important as is the ability to use a computer and knowledge of various software programs.
  • Ability to work as part of a team and strong communication skills are often requirements of the job.

Special Requirements

Requires full range of body motion including manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent

exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.

If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.