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Event Customer Service Representative

4 months ago

Virginia Beach, United States OED Solutions Full time
Job DescriptionJob Description

We are seeking a customer-focused Event Customer Service Representative to create engaging, positive, and memorable experiences surrounding the brand at every event.

Core Responsibilities:

  • Serve as the voice and face of the brand at events.
  • After training in each brand and product line, effectively answer questions and inquiries from consumers.
  • Provide demonstrations, samples, and promotional materials to interested customers.
  • Assist customers in filling out order or registration forms at the promotion.
  • Have a full understanding of pricing and provide approximate quotes for product packages.
  • Keep detailed records of event traffic, common questions, and complications for review to improve customer service.

Qualifications:

  • Excellent customer service skills; experience in direct customer service at events is a plus.
  • Strong organizational and time management skills.
  • Ability to work independently as well as within the Event Team.
  • Ability to represent a professional, positive, and enthusiastic demeanor to customers and team members.
  • Must be able to work designated schedule and be flexible for events in the evenings and on weekends.
  • Ability to work well under pressure in a fast-paced, high-volume environment.

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