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Case Management Program Manager
2 months ago
Job Summary
Under the supervision of the Director of Wellbeing, the Case Management Program Manager is responsible for coordination and supervision of all aspects of the administration and supervision of the case management team. This includes response to emergency situations, oversight and back-up for all aspects of case management programming in shelter spaces and all neighborhoods, data quality, including Medicaid. This also includes the collection and input of required data, program evaluation, and grant reporting as needed in coordination with other program managers. The Case Management Program Manager works closely with the Director of Wellbeing to assist with program development and the management of data collection and input in both Salesforce and Medicaid programs. Duties include oversight of Urban Peak’s case management program, implementing and training on the CORE 4, and assisting with implementing and billing for case management and Medicaid services.
This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.
Who You Are:
- A Bachelor’s degree in a Human Services or a related field and three (3) years’ related work experience and two (2) years’ supervisory experience; or equivalent combination of education and experience OR
- A Master’s degree in education, business, communication or a related field and a minimum two (2) years of experiences working with youth
- Lived experience reflective of the youth we serve encouraged but not required
- Experience with providing case management and supervision to staff working with youth experiencing homelessness
- Ability to connect and work effectively with a diverse youth population
- The ability to connect well, work effectively and communicate in a culturally responsive manner with a diverse youth population
- An understanding of trauma informed interactions and/or a willingness to learn and adopt this approach
- Ability and desire to work within a crisis intervention agency
- Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, teams, and Excel) as well as salesforce and HMIS
- Understanding of the provision of and commitment to trauma informed care and positive youth development
- Must be insurable as a driver on Urban Peak’s auto liability policy to transport youth using an Urban Peak vehicle and an approved personal vehicle
- Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL)
Ability to pass both federal and state background checks and a pre-employment TB screening
What You Will Do:
The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.
Milieu Supervision
- Assist with providing milieu supervision through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment.
- Provide programming that supports the building of healthy relationships
- Work with youth to maintain cleanliness of the environment
- Provide crisis intervention, phone counseling and support of milieu as necessary
- Work closely with other staff and agency programs to coordinate activities, providing clear and effective communication with other staff regarding clients
- Work directly with youth, as needed, to support their goals and assist them in managing relationships/behavior
- Provide appropriate emergency interventions, as needed, and/or guide staff in providing such intervention
- Provide support to other programs in emergency situations
- Work with Urban Peak staff and community agencies on collaborative projects and programs, group work, recreational activities, meals, and client service planning
Program Oversight/Quality Assurance
- Plan and coordinate case manager data collection and implementation throughout the entire mothership and ensure all reporting is accurate and timely
- Plan and coordinate new hire training
- Document relevant and significant events that occur during the shift in the Communication Log
- Plan and facilitate weekly staff meetings
- Responsible for completeness and quality assurance of electronic and hard copy youth files
- Ensure accurate program intakes and recording of client services
Supervision
- Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices under direction of the Director of Wellbeing, addressing complaints and resolving problems.
- Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
- Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
- Regularly schedules department and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
- Manage program and report monthly variances to supervisor and Assistant Director of Data and Evaluation.
What We Offer:
- Salary: $75,000
- 100% Employer paid Medical and Dental plans - Buy-up plans available
- Tele-health & Dispatch Health included
- FSA & Dependent Care
- Vision | Accident Coverage | Critical Care & Hospital Extended Stay Plans
- 403(b) Retirement Plan with company match
- Robust Employee Assistance Program
- RTD Eco Pass
- 10 Paid Holidays & Paid Sick Time
- 120 hours of vacation to start
- Second Language pay differential
- Staff support for lateral growth through training and mentorship
Who We Are:
Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.
Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.
The Denver Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.
