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Host

1 month ago

Salt Lake City, United States Uinta Brewing Full time
Job DescriptionJob Description

JOB DESCRIPTION – Host(ess) / Retail Cashier

Wage - $13.00 an hour

Position Summary:

Uinta Brewing Company, comprised of craft beer lovers and outdoor enthusiasts, is seeking the perfect addition to our Brewhouse Pub and Retail operations team. We are looking for talented Hosts wanting to exceed guest expectations while teaching and telling the Uinta story. Offering excellent guest experiences is a team effort and as such we pride ourselves on offering an environment where the collective effort counts. We are looking for hosts to be the first friendly face our guests see when they arrive, who can seat guests in our Brewhouse Pub, give educational and exuberant details about our beers and brewery, and support cashier and administrative duties for our Retail Store.

The Part-Time Host(ess) will be responsible for performing daily activities including but not limited to: greeting Pub guests, processing customer orders, responding to customer concerns, and providing assistance with the retail store. Successful candidates must be able to work evenings and Fridays. Tuesday and Wednesday evenings are a must. Perform in a fast-paced environment and demonstrate the ability to be a self-starter and remain motivated during slow periods. This person must be detail-oriented and have excellent communication skills. We are building a team of qualified, professional, hard-working people with positive attitudes and a focus on creating a great workplace.

Essential functions:

  • Essential operations at the host stand includes greeting Brewpub guests, ID every guest, perform cashier duties for the retail store, and provide phone support for the brewery.
  • Give prompt attention to customers.
  • Facilitate to-go orders for food.
  • Perform retail store duties as necessary, including closing procedures, based on shift.
  • Speak to each of our brands accurately and educate our consumers on our individual brands.
  • Answer customer questions and concerns – in person and by phone.
  • Respond to requests for service or assistance.
  • Ensure strict adherence to UDABC policies.
  • Maintain a clean, tidy, and organized work environment, including (but not limited to) the host stand, guest bathrooms, foyer, patio, and guest parking area.
  • Assist in retail marketing and promotional events.
  • Be aware of product needs, anticipate order needs, and inform Supervisor of deficiencies.
  • Assist in administrative duties – receive and direct guests, answer incoming calls.
  • Provide support to other functions and brewery staff as needed.

Job Competencies:

  • Customer Focus – Is customer-focused and committed to increasing customer satisfaction. Listens and understands customers’ needs and assumes responsibility for solving problems, ensures commitments are met, solicits opinions and ideas from customers.
  • Product Knowledge– Knows and explains product benefits, understands and sells the full product line, understands customer's business operations and needs, understands and responds to the competition, applies market knowledge.
  • People Management – Builds trusting relationships with direct reports. Acts as a mentor to team members. Defines roles and responsibilities, motivates and challenges employees, delegates effectively, appraises performance, rewards contributions, manages collaboratively, disciplines appropriately. Trains and develops a high performing workforce and provides an environment conducive to achievement and growth.
  • Managing for Results – Sets challenging and productive goals for team, keeps team accountable for actions, provides leadership and motivation, advocates for resources and support, uses checkpoints and data to track progress, sets up systems and processes to measure results.
  • Initiative – Acts on opportunities, seeks out new responsibilities, tackles problems and takes independent action, generates new ideas, originates action, practices self-development. Actively seeks opportunities to contribute rather than passively accepting situations. Takes action to achieve goals beyond what is necessarily called for. Maintains a high level of interest and enthusiasm for job responsibilities.

Qualifications:

  • Applicants must be 21 or over to apply.
  • Basic retail knowledge and/or experience
  • Demonstrated strong customer service skills, including ability to manage difficult or emotional customer situations.
  • Simple math skills and ability to perform basic tasks on digital devices such as tablets and computers.
  • Ability to work variable hour schedule with availability on evenings and weekends.
  • Strong written and oral communication skills
  • Strong organizational skills and attention to detail.
  • Frequently lifting up to 25 pounds, occasionally lifting 50 -100pounds. Ability to crouch, bend, twist and stand for extended periods of time in Pub environment.
  • Self-motivated, while also willing to ask questions and seek direction.
  • Interest in brewing or craft beer a plus.