Automotive Service Advisor
3 weeks ago
At Marshall Chevrolet Co, we take pride in being a pillar of the Winchester, Illinois community, offering exceptional automotive services for over two decades. As the Automotive Service Advisor/Service Manager, you'll be at the heart of our operations, ensuring that our clients receive top-notch service and leave with their vehicles running smoothly.
We operate under the belief that each customer interaction is an opportunity to create a lasting positive impression. Your role will involve overseeing all service operations, managing our team of technicians, scheduling appointments, and providing knowledgeable advice on maintenance requirements. You will have a direct impact on customer satisfaction, retention, and the overall success of our service department.
If you're passionate about cars, devoted to customer service excellence, and love working in a dynamic environment within a close-knit team, then Marshall Chevrolet Co is the place for you. Join us in our mission to deliver unparalleled automotive service experiences.
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Client Communication: Interact with customers to understand their service needs and provide accurate information on maintenance and repairs.
Service Coordination: Schedule appointments, update clients on service progress, and ensure timely completion of all service requests.
Technical Assistance: Utilize your automotive knowledge to assist customers in diagnosing vehicle issues and recommending appropriate solutions.
Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and addressing any concerns with empathy and professionalism.
Team Collaboration: Work closely with technicians and other team members to ensure seamless service delivery and maintain a positive work environment.
Quality Assurance: Conduct quality checks on completed services to confirm work meets standards and uphold the company's reputation for excellence.
Requirements
Automotive Knowledge: Experience in automotive service or repair is preferred.
Customer Service Skills: Strong interpersonal skills and a customer-focused attitude.
Organizational Skills: Ability to prioritize tasks and manage a busy service schedule.
Communication Skills: Excellent verbal and written communication skills.
Team Player: Collaborative mindset and ability to work effectively in a team environment.
Problem-Solving Skills: Ability to address customer concerns and find effective solutions.
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