Service Coordinater

Cybertools is looking for an Service Department Coordinator / Dispatcher with excellent customer service skills to answer requests from our clients and coordinate service calls.

We are a cybersecurity and IT service provider that is in need of a service coordinator. This opportunity allows you to get into an established, growing company and take advantage of the opportunities that will arise as we continue to expand.

Responsibilities:

• Answer incoming phone calls and respond to client emails requests
• Gather information from clients and set expectations for service calls
• Assign service tickets to technicians
• Monitor technicians progress on tickets to ensure clients needs are being met
• Gather parts needed for tickets and maintain parts inventory
• Follow up with clients after service to ensure their expectations were met

Technical Skills and Traits Needed

• Excellent customer service
• Outgoing personality
• Operating a multiline phone system
• Use of a computer to manage our ticketing system
• Familiarity with IT components such as servers, workstations, switches, firewalls, routers, etc. a plus
  

Note: The above skills are not exhaustive. A successful candidate should have a foundation in IT and be willing to learn new technologies as needed.

If you are a motivated individual with excellent customer service skills, we want to hear from you Join our team as an Service Coordinator / Dispatcher and contribute to our mission of providing reliable IT support to our clients.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday
  

Work Location: In person