Concierge

3 months ago

Burbank, United States Castaway Full time
Job DescriptionJob Description

Company Overview:

Named one of Travel + Leisure’s “Best Date Spots in America”, Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top “Most Romantic Restaurants in LA” by Thrillist, LA Weekly, Gayot, Yelp, Open Table and NBC.

Our mission at Castaway is to always innovate and consistently deliver a 5 star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member 

Job Summary:

Associates in the Concierge role are committed to cultivating an environment and experience that make restaurant guests feel welcome.  They provide exceptional guest relations by greeting restaurant patrons upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave.  Hosts/hostess are highly knowledgeable of all Company safety and sanitation policies, procedures, and protocols, skilled at using Opentable and Point of Sale information (POSi) and other restaurant systems, and flexible in responding to operational needs with a “can-do” approach.   They also inspect restroom facilities and coordinate with housekeeping to ensure timely and prompt cleaning and sanitation.

Pay: $18.00 - $20.00 / hour

Responsibilities:

  • Performs all guest greeting and escorting, cleaning and sanitation, shift changing and closing, and restocking work activities in accordance with requirements outlined in the Concierge Manual, IDPRP manual, and management directives.

  • Greet guests upon arrival and provide a warm welcome.

  • Assist guests with reservations, seating arrangements, and any special requests.

  • Provide information about the restaurant's offerings, including menus, special events, and promotions.

  • Act as a liaison between guests and restaurant staff to ensure smooth communication and service.

  • Handle guest inquiries, feedback, and complaints with professionalism and empathy.

  • Maintain a neat and organized lobby area, including keeping brochures and promotional materials up to date.

  • Collaborate with other departments to coordinate special arrangements for guests, such as private dining or event bookings.

  • Anticipate guests' needs and proactively offer assistance to enhance their experience.

  • Stay informed about local attractions, special events, and transportation options to provide recommendations and assistance to guests.

  • Answers telephone, processes and tracks reservations in OpenTable according to established procedures.

Experience:

  • 1 year of experiencing performing concierge or guest relations work activities.

Work Behaviors:

  • Exemplifies the Company’s values (PRIDE)

  • Demonstrates a responsive, caring and respectful approach in all personal interactions with others

  • Wears approved manufacturer certified slip resistant or non-slip shoes at all times while working

  • Complies with all safety and sanitation, food service, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and procedures

  • Complies with all hygiene and personal grooming requirements

  • Arrives to work on time in designated restaurant uniform

  • Fosters a workplace culture of hospitality, respect, safety and cleanliness

  • Team player and can-do mindset in supporting all business operational needs

Required Skills

  • Previous experience in a customer service or hospitality role preferred.

  • Excellent communication and interpersonal skills.

  • Strong organizational abilities with attention to detail.

  • Ability to remain calm and professional in high-pressure situations.

  • Flexibility to work evenings, weekends, and holidays as needed.

Travel Requirements:

  • No Travel Requirements

Physical Demands:

  • Regular lifting, moving and carrying of food items, furniture, garbage etc. weighing up to 30 pounds across the restaurant

  • Regular and prolonged standing and walking inside and outside the restaurant to greet and escort guests, hand-off take-out food orders, remove garbage, etc.

  • Regular ascending/descending stairs across the restaurant to escort guests, etc.

  • Repeating motions that may include the wrists, hands and/or fingers

  • Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms

As a Concierge, you will play a pivotal role in ensuring an exceptional dining experience for our guests. If you have a passion for hospitality and a knack for providing personalized service, we want to hear from you

 

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer.  We recognize that people are our finest asset.  It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check. 

Qualifications
Skills
RequiredHosting - Intermediate


Customer Service - Advanced


Communication Skills - Intermediate


BehaviorsRequired

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Preferred

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

EducationRequired

High School or better.

ExperienceRequired1 year:

Host/Hostess, Concierge or guest relations

Licenses & CertificationsRequired

Food Handler Certificate


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