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Receptionist
4 months ago
A Receptionist position requires a passion for people and dedication to always providing superior
customer service within a residential setting. The position is often demanding and fast-paced, requiring
excellent time management, good communication and problem-solving skills. On a daily basis the
Receptionist will answer a high volume of calls daily, interact with residents and guests, and therefore an
amicable personality and professional disposition are a must for a successful receptionist. Fluency in
one or more foreign languages is also a plus.
Qualifications
Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills,
and abilities you need are outlined below.
Responsibilities
Handles all resident and/or guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever possible; assists customers in all
inquiries in connection with the office services, hours of operation, in-house events, directions,
etc. Responds to all customer requests in an accurate and timely manner making
recommendations based on local knowledge and office practices.
Answering phone calls and setting appointments with prospects to tour our community.
Project an approachable and professional image in personal appearance, manner, and
demeanor.
Maintain a work environment of cleanliness and organization.
Acknowledge and greet all residents and guests with utmost courtesy and urgency.
Listen and work with residents who present service requests. Attempt to resolve them
and/or elevate to the Property Manager when matters are outside scope or ability.
Use professional telephone etiquette in handling resident and prospect requests. Use
YARDI/CRM for Service Requests & Lead Management.
Adheres to company standards for resident and guest services.
Fill in for Leasing Consultants as needed, especially when someone calls in sick or is on vacation.
Responsible for reporting unusual or extraordinary circumstances regarding the property or
residents.
Follow up with all customers to assure successful completion.
Responsible for seeking educational opportunities and self-improvement for personal growth
and development.
Works harmoniously and professionally with co-workers and supervisors.
Maintains familiarity of all community amenities and activities. Gives directions to amenities
and events within the property.
Assist with the planning of resident activities, participate in resident organization and functions.
Basic administrative tasks.
2
Other tasks or duties as assigned by supervisor.
Assist with upload renter’s insurance policies.
Education
A High School education or equivalent is required; college degree in hospitality management or
business administration is a plus but not a requirement.
Ability to fluently read and write English
Accurately perform intermediate mathematical functions.
Professional Experience
Minimum of one year of Customer Service, Hospitality or Property Management experience
preferred.
Attendance/Travel
Ability and flexibility to work any of the seven days of the week, 52 weeks of the year including
recognized Holidays. Our property staffing limitation makes it critical for you to work your
scheduled hours consistently as well as overtime if necessary when requested. Must be able to
work Saturdays.
Work different shifts or hours as needed to accommodate business needs.
Ability and flexibility to serve on-call, as scheduled or as necessary.
Licenses/Equipment
Valid driver’s license and current automobile insurance is required; position requires own
vehicle to fulfill all of job’s functions.
Skills
Must demonstrate a positive attitude and professional demeanor, service as an ambassador for
the company and encouraging co-workers to do the same.
Ability to apply common sense understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to problem solve issues for residents and/or guests.
Excellent communication, organizational, decision-making, and interpersonal skills
Team oriented with ability to work independently on occasion
Strong customer service orientation
Ability to read, analyze and interpret all forms of information
Well organized with ability to prioritize and multi-task under pressure
Demonstrate tact and diplomacy
Ability to stand, walk, sit, talk and use phone. Ability to lift up to 30-50 pounds. Requires the
use of close and distance vision.
Computer Skills
Basic computer and Internet knowledge
YARDI, CRM knowledge preferred
Expanded knowledge of the Internet
Intermediate knowledge of MS Word and Excel; proficiency with Outlook
Ability to operate and understand personal computer functions and company utilized software
packages
Learning and Development
Commit to ongoing professional development and career growth
Career Apparel
3
Must wear career apparel based on defined company standards
Non-Essential Job Functions:
*Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements:
1. Will need to be on feet (33% to 100%).
2. Will need to perform the following physical activities (50% to 100%):
Example:
bend/stoop/squat/kneel Perform routine office duties such as filing
into high and low cabinets; picking up debris
on community.
climb stairs Inspect and show community by accessing
upper floor apartments.
push or pull and standing and walking Inspect and show community.
reach above shoulders Store supplies, inspect community.
grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies
3. Lifting/carrying (supplies, resident packages, files, etc.)
Over 50 lbs. Rare need (less than 1%)
Between 10 – 25 lbs. Occasional need (1% to 33%)
Less than 10 lbs. Frequent need (33% to 100%)
NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or
more persons. Examples of heaviest items lifted include, but are not limited to cases of paper, heavy
resident packages and cases of soda/water. Wear Personal Protective Gear such as provided back brace,
when necessary.
Vision Requirements:
1. Constant need (100%) to read and review reports, view computer screen and wide variety of
correspondence.
2. Frequent need to see small detail.
3. Frequent need (33%-50%) to see things clearly beyond arm’s reach.
Hearing, Speaking and Written Requirements:
1. Constant need (100%) to receive or give instructions from/to residential management,
communicate via telephone and in person with staff, residents, vendors, etc.
2. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and
prospects.
3. Ability to read, write and understand English.
Driving Requirements:
4
1. Occasional need (1%-33%) to utilize personal transportation to view/inspect other apartment
communities.
2. Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Working Environment:
1. Constant need to be indoors (100%).
2. Frequently outdoors (33% to 50%) during all weather conditions.
3. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment
immediately during or after turnover. Team Member must wear Personal Protective Equipment
(N-95 Mask), rubber gloves and eye protection, when necessary.