Customer Service Coordinator

3 weeks ago

Roanoke, United States Atlantic Constructors, Inc. Full time
Job DescriptionJob Description

Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.

Benefits:

Atlantic Constructors is dedicated to providing its employees and their eligible family members with a wide range of benefits. From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health, well-being and happiness. We have created a comprehensive benefits package that includes:

  • Medical Insurance Plans
  • Dental Insurance Plan
  • Vision Insurance Plan
  • 401(K) Retirement Plan with Generous Company Matching
  • Health Savings Plan

Atlantic Constructors offers competitive benefits, for more information check out our comprehensive list on our website.

Summary/Objective:

The dispatcher will be responsible for scheduling service technicians, handling high call volume, ordering equipment, and providing high-level customer service.

Essential Functions:

  • Assigns service technicians to jobs and coordinates service resources
  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skillsets, and availability
  • Inputs project location into system
  • Responsible for customer interaction/satisfaction
  • Interacts and communicates with all administrative staff, project managers, HVAC field technicians, electricians and management
  • Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
  • Conducts customer call backs to ensure highest level of satisfaction
  • Obtains all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers
  • Must be a self-starter, take initiative, be able to work independently, and work collaboratively in a team environment
  • Performs other related duties as directed

Supervisor Responsibility: No

Required:

  • Minimum of 6+ months call center experience, preferably in a dispatch environment
  • Excellent customer service skills
  • Able to multi-task and work in fast paced work environment
  • Ability to handle high call volume
  • Ability to make scheduling decisions based on current needs
  • Possess excellent problem resolution skills
  • Excellent communication/follow-up skills
  • Basic knowledge of MS Office Suite
  • HS diploma, or GED equivalent

The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:

Work Environment:

  • Works in a professional office environment and routinely uses standard office equipment
  • Position may require visits to construction site

Physical Demands:

  • This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines

Travel:

  • May require infrequent travel (typically not overnight)

Preferred:

  • One year dispatch experience, preferably in a construction/industrial environment Experience in an construction/industrial services environment
  • Viewpoint, Field Connect and Bidtracer experience
  • Prior military experience preferred

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