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Field Engagement Specialist

2 months ago

Phoenix, United States Salto Inspired Access Full time
Job DescriptionJob Description

                                                  Exciting Opportunity Awaits You at SALTO Systems

Are you on the lookout for a fulfilling career where your unique contributions truly make a difference? Say goodbye to the frustration of managing installs day after day and the disappointment of a job sold with the wrong parts. We have the perfect opportunity for you

At SALTO Systems, we believe in the power of access control and enhancing the customer experience. If you have a passion for these areas, coupled with the ability to manage multiple projects seamlessly, then this could be the opportunity of a lifetime for you.

Join our dynamic team and be a part of something extraordinary. Your skills and dedication will not only be valued but will also contribute to our mission of creating a positive impact. Take the next step in your career journey with SALTO Systems – where every day brings new possibilities and meaningful work awaits.

Why The Role Exists: 

We aim to have a leading role in the unstoppable process of replacing mechanical keys with technology. We strive to incorporate our features and benefits into people’s daily lives. The Field Engagement Specialist is a customer-centric problem solver that interacts with customers and end users to ensure customer satisfaction, retention and standards compliance.   

The SALTO Group companies have a wide variety of resellers, end users, products, and solutions.  The role of a Field Engagement Specialist is to provide personalized support to ensure overall effectiveness and customer retention through site surveys, inspections, commissioning assistance and training.

Location: Various cities (75% travel required) Candidate can reside in the West or Midwest

Employment Type: Full-time

Experience: Minimum 5 years in the access control industry

Job Overview:

As a Field Engagement Specialist at SALTO, you will be the frontline representative interacting directly with our end users and partners. Your primary responsibility is to ensure customer satisfaction, retention, and standards compliance across various industry applications and technologies. You will work closely with our Project Managers and Field Sales Teams to deliver innovative security solutions that protect our customers' teams and building assets.

Key Responsibilities:
  • Customer Advocacy: Engage with customers face-to-face to understand their expectations and deliver tailored security solutions.
  • Technical Expertise: Provide technical and domain expertise in access control, door hardware, electric door switching, power panels, and fire egress.
  • Project Support: Assist Project Managers and Field Sales Teams with solutions and security product knowledge.
  • Problem Solving: Improve first-time use effectiveness, reduce downtime, and overcome any hurdles in the customer experience.
  • Relationship Building: Act as an ambassador for SALTO, building strong relationships with both internal and external stakeholders.
Must-Have Skills:
  • Experience: At least 5 years in the access control industry.
  • Technical Knowledge: Expertise in door hardware, electric door switching, power panels, and fire egress.
  • Project Management: Experience in security project management, including designing, selling solutions, and installing door hardware products.
  • Communication: Exceptional written and oral communication skills, with the ability to navigate multi-level stakeholders.
  • Curiosity & Learning: Intellectual curiosity and a willingness to learn, understand, and explain integrated solutions to stakeholders.
  • Certifications: Documented training in security-related products, technical training certifications, and/or networking.
  • Travel: Ability to manage extensive travel (75%), including site evaluations in other cities.
  • Driving & Passport: A clean driving record and an active passport are required.
Should-Have Skills:
  • Networking: Basic knowledge of networking, including wiring and connection switches.
  • Cloud Experience: Experience with Cloud SaaS products.
  • Sales: Upselling skills for project add-ons.
  • Travel Experience: Familiarity with traveling and navigating transportation.
  • Construction Site Visits: Experience with GC job sites, especially under construction.
  • Installation Skills: Ability to install hardware, with a set of tools available in your car.

Why Join Us?

At SALTO, you’ll be part of a dynamic team committed to delivering cutting-edge security solutions. If you are passionate about the access control industry and enjoy being on the move, this role offers you the opportunity to make a real impact while advancing your career.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience.

SALTO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salto is a leading global access solutions provider, part of the SALTO WECOSYSTEM. We develop pioneering facility access, identity management, and electronic locking technology that ensures seamless, reliable, and secure experiences. Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and planet.

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