Desktop Support Technician

1 month ago


Irving, United States Kinettix Inc. Full time
Job DescriptionJob Description

Job Title: 1099 Independent Contractor

Contract Length: 2-3 Months

Locations: Enon, OH and Irving, TX

Technical Skills:

  • Troubleshooting and support experience with Windows Client and Outlook Client issues
  • General knowledge of email systems, specifically Office 365 Exchange Online
  • Troubleshooting skills for client connectivity, networking, and security
  • Proficient problem solver with excellent listening skills
  • Comfortable working as part of a team

Customer Service Skills:

  • Shows respect and empathy to end users
  • Proficient problem solver with the ability to anticipate end-user needs
  • Manages time effectively and works collaboratively in a team setting

Additional Requirements:

  • Contract duration should span over 2 months.
  • Client will designate 1 point of contact in Enon and 1 in Irving for escalation purposes.
  • End users will include both onsite and shipping individuals, with an estimated 50/50 split.
  • Contractor will assist users with receiving and return instructions.
  • Specific setup requirements include:
    • Enon, OH: 550 on-premise devices, 140 Surface 7-11 autopilot setup,
    • Irving Texas: 350 Surface 7-11 autopilot setup and 900 HP 640 G10 autopilot setup.
  • Setup times for each device:
    • Hands-on time: 20 minutes.
    • Unattended time for Carbon Black sync: 3-4 hours.

Resource Estimates:

  • Enon, OH: 2 resources for 5 weeks, averaging 30 devices per day.
  • Irving, TX: 2 resources for 8 weeks, averaging 30 devices per day.


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