Current jobs related to Front Desk Agent - Kodak - Courtyard at Exit 407 - Kodak

  • Front Desk Representative

    2 weeks ago

    Kodak, Tennessee, United States Courtyard at Exit 407 - Kodak Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard by Marriott at Exit 407 in Sevierville/Kodak, TN. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer...

Front Desk Agent

3 months ago

Kodak, United States Courtyard at Exit 407 - Kodak Full time
Job DescriptionJob DescriptionAre you a hard working "PEOPLE PERSON"? Look no further Join our award-winning company as a FRONT DESK AGENT We want your smiling face and positive attitude, representing the beautiful and BRAND NEW, Courtyard by Marriott at Exit 407 in Sevierville/Kodak, TN Take advantage of this outstanding opportunity, for a career in the hospitality industry Cultivate relationships in an enjoyable team environment We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner ZayzoonResponsibilities
  • Greet and processes guests as they check-in/out
  • Complete registration, secure payment, verify billing and adjust billing as needed
  • Confirm guest information, room rate, selection of room(s)
  • Code electronic keys
  • Assist guests with reservations and requests in a friendly, professional, and timely manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests’ needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standard
  • Demonstrate a thorough knowledge of hotel information including but not limited to:
  • Hotel Information
  • Room categories
  • Room rates
  • Packages
  • Promotions
  • Build strong relationships with guests, clients and groups while maintaining professional integrity
  • Possess knowledge of local area to answer guest questions
Required Skills
  • Guest service experience preferred
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication
  • Hotel experience preferred 
  • Fosse and Marriott experience a huge plus
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.