Patient Care Coordinator

2 weeks ago

Virginia Beach, United States CCRM Fertility Full time $20 - $24
Job DescriptionJob Description


Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address: Oceana Place, 448 Viking Dr #100, Virginia Beach, VA 23452

What We Offer Our Team Members:

  • Generous Paid time-off (PTO) and paid holidays
  • Medical, Dental, and Vision Insurance
  • Health benefits eligible the first day of the month following your start date.
  • 401(k) Plan with Company Match (first of the month following 2 months of service)
  • Basic & Supplement Life Insurance
  • Employee Assistance Program (EAP)
  • Short-Term Disability
  • Flexible spending including Dependent Care and Commuter benefits.
  • Health Savings Account
  • CCRM Paid Family Medical Leave (eligible after 1 year)
  • Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
  • Professional Development, Job Training, and Cross Training Opportunities
  • Bonus Potential
  • Potential for Over-time Pay (Time and a half)
  • Holiday Differential Pay (Time and a half)
  • Weekend Shift Differential Pay ($4.00 per hour)

What You Will Do: The Patient Care Coordinator (PCC) is a member of the care team and a partner with the Clinical staff to ensure that the administrative and clinical needs of the patient are handled on a timely basis. The PCC enriches the patient’s experience by providing another source of contact to patients, in addition to their primary nurse, when clinical or administrative needs arise. The primary role and responsibilities for the Patient Care Coordinator is to coordinate the care of the new patient from New Patient appointment through regroup.

The PCC demonstrates knowledge and skills in the care of their fertility patients. The PCC works with the Nurse Coordinators to facilitate care for the fertility patient. This position reports directly to the Clinical Manager and takes daily direction from the Clinical Manger, Physician and Practice Administrator in the coordination of clinical and administrative patient related duties.

  • Serve as the central resource for the new patient
  • Prepare New Patient chart prior to appointment: ensure records have been received. Data abstract and prepare summary for physicians
  • Provide guidance on next steps to all new patients after initial consult with physician. Meet with new patients and follow up regularly by phone after appointment to coordinate next step in care process.
  • Obtain medical records from patients, authorized providers, and insurance carriers while maintaining strict compliance with HIPAA laws and regulations
  • Initiate checklist and track patient workup status.
  • Schedule all diagnostic appointments & input all orders for appointments.
  • Ensure current workup labs, communicable testing, pap smear, annual exam and mammogram (if applicable) have been completed for both patient and partner.
  • Follow up with physician/patient on any abnormal results
  • Sign out care to RN when patient workup has been completed.
  • Fax prescriptions to pharmacy per nurse instructions
  • Answer new patient calls and emails
  • Follow up with any patient that cancels an appointment and does not reschedule
  • Route patient questions, problems, complaints and concerns to appropriate personnel

What You Bring:

  • Education: College degree preferred, High School Diploma required
  • Licensure: MA certification required, LVN or LPN preferred.
  • Experience: Previous healthcare experience preferred
  • Skills: Must be well organized with excellent communication skills. Must have excellent customer service skills, demonstrate the ability to be an effective team member, and perform duties that are delegated to him/her.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees should have the visual acuity to perform an activity such as: preparing and analyzing data and figures, viewing a computer terminal, extensive reading, and operation of standard office machines and equipment.

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


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