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Case Manager

3 months ago

Albuquerque, United States Homewise Full time
Job DescriptionJob DescriptionDescription:

Are you passionate about customer service and interested in helping people achieve their dreams of homeownership? Do you thrive in a fast-paced, dynamic environment where your problem-solving skills and attention to detail make a real impact? If so, we have the perfect opportunity for you Join our team as a Home Purchase Case Manager and positively impact the lives of individuals and families looking to buy a home If you don’t have experience in the mortgage industry, no problem Bring your customer service, case management, and communication skills, and we'll empower you with the financial knowledge and data-driven tools to help people achieve their dreams of Homeownership.


About Us:

Homewise is committed to making the home-buying process seamless and enjoyable for our clients. We understand that purchasing a home can be both exciting and daunting, which is why we provide personalized assistance every step of the way. As a Home Purchase Case Manager, you will be an integral part of our dedicated team, helping clients efficiently navigate the complexities of the home buying process.


Responsibilities:

  • Client Support: Guide clients through the entire home purchase process, from pre-qualification to closing, ensuring they feel supported and informed at every stage.
  • Problem-Solving: Serve as the primary point of contact for clients seeking to purchase a home by providing ongoing coaching and follow-up for a caseload of customers to ensure continual progress in becoming home buyer-ready.
  • Real Estate & Loan Coordination: Collaborate with our in-house Realtors and Loan Officers to ensure a smooth process for the client in their home search and financing.
  • Documentation Management: Oversee the gathering and verification of all necessary documents, ensuring compliance with industry regulations and company policies.
  • Client Education: Educate clients about the intricacies of the home-buying process to empower them to make well-informed decisions. Assist as needed with financial education classes for potential homeowners.
  • Community Outreach: Participate in Homewise Outreach events to promote and encourage community members to start their home purchase journey.
Requirements:
  • Excellent written and verbal communication skills with a customer-focused approach.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • A problem-solving mindset with the capacity to handle challenging situations with tact and diplomacy.
  • A passion for helping others and a genuine interest in the home-buying journey.
  • English/Spanish Bilingual a plus

Why Join Our Team?:

  • Make a Difference: You will play a pivotal role in turning dreams into reality for aspiring homeowners.
  • Professional Growth: We offer continuous training and development opportunities to enhance your skills and expertise.
  • Supportive Team: Join a collaborative and supportive team that values open communication and teamwork.
  • Competitive Compensation: Enjoy a competitive salary package and attractive benefits.
  • Positive Work Environment: We foster a positive and inclusive work environment where your contributions are recognized and appreciated.
Don't miss this exciting opportunity to be part of a team that makes homeownership dreams come true To apply, submit your resume and a cover letter highlighting your relevant experience and passion for helping others find their perfect homes.